Overview
The US Oncology Network believes local cancer care is better care and in 2017 Vantage Oncology joined The US Oncology Network. The US Oncology Network empowers the delivery of advanced integrated cancer care through our network of independent physicians who share expertise and resources to provide quality, value-based care close to home. Our clinical and business support capabilities, expertise and industry-leading technologies keep local practices at the forefront of high quality, efficient care delivery while enabling practice success, quality of life and financial security for physicians.
We have an immediate opening for a Full time Patient Services Coordinator
Salary: $20.62-$25.75
SCOPE: Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
- Checks in patients and informs clinical staff of patient arrival.
- Provides and explains paperwork for the patient to complete prior to examination.
- Collects, proofs for completeness, and scans/files patient forms.
- Updates demographics and insurance information in the system.
- Collects co-pays and balances; provides receipt.
- Answers phone calls in a prompt, courteous, professional manner.
- Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or takes thorough messages.
- Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
- Contacts clinic personnel as appropriate.
- Records patient cancellations and missed appointments; reschedules appointments.
- Notifies appropriate staff of the cancellation and makes note in patient chart.
- Schedules outside consults/procedures ordered by physician.
- Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning.
- Maintains lobby area in a neat and orderly manner.
- Maintains a legible supply of forms and appropriate office supplies required for daily activities.
- Adheres to confidentiality, state, federal, and HIPAA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient's records.
- Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance.
- Maintains the chart message and anything that is in queue.
- Scans and copies updated insurance cards.
- Other duties as requested or assigned.
- May type memos and forms.
Qualifications
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent required.
- At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
- Knowledge of this practice's personnel, daily routines, and scheduling a plus.
- Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.
WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.
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