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Job Category: Staff & Executive - Administrative & Support
Department: RHG-RWJ Surgery Clinic
Overview:
New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Posting Summary:
Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative II for the Surgery Clinic at the Robert Wood Johnson Medical School. The RWJMG Clinical Services Representative II performs administrative tasks as assigned to support effective and efficient office operations.
Among the key duties of this position are the following:
- Answers the telephone with a pleasant demeanor, always identifying self and location.
- Competently performs financial functions: Scheduling, pre-registration, recording patient arrival, administering financial and HIPAA paperwork, obtaining necessary signatures, receiving referral and pre-certification numbers; performs online insurance verification to assist patients with their payment options.
- Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements.
- Maintains computer databases, entering changes in demographic, insurance, and other information as required.
- Collects co-pays, posts in the financial system; administers receipts and prepares necessary paperwork for later reconciliation of the batch transactions.
- Processes, researches, and answers any verbal or written routine patient billing inquiries in a timely manner. Refers more complex inquiries to the appropriate individual or area in accordance with established policies and procedures.
Position Status: Full Time
Daily Work Shift: Rotating
Work Arrangement: This position requires a fully on-site work arrangement.
Qualifications:
- Two (2) years of progressively responsible clerical experience required, preferably in a physician office or other medical setting.
- Prior experience accessing and retrieving information from a computer database.
Required Knowledge, Skills, and Abilities:
- Ability to understand and follow oral and written instructions.
- Strong oral and written communication skills.
- Ability to work in a stressful environment while maintaining a professional demeanor and customer service orientation.
Preferred Qualifications:
- Familiarity with billing and collections software.
- Prior experience in billing and collections or other business-oriented processes.
- Familiarity with medical terminology.
Physical Demands and Work Environment:
- Physical Demands: Position requires standing, walking, sitting, use of the hands to finger, handle or feel, talk and hear 2/3 of the time, reach with hands and arms over 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time. Position requires lifting 1/3 of the time up to 10 pounds, and under 1/3 of the time up to 25 pounds.
- Work Environment: Moderate noise environment with some exposure (less than 1/3 of the time) to blood borne pathogens requiring the use of personal protective equipment; some potential exposure (less than 1/3 of the time) to hazardous waste.
Pre-employment Screenings: All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements: Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption.
Affirmative Action/Equal Employment Opportunity Statement: It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information, or any other category protected by law.
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