POSITION SUMMARY
Accession bench responsibilities include collecting and receiving specimens in the LIS, processing and delivering specimens to the proper department(s). Answering the phone and directing inquiries to the proper personnel. Phlebotomy responsibilities include collecting and transporting blood and urine samples to the lab in a timely manner. Interfaces with patients and health care providers to provide phlebotomy services in a timely organized manner.
KEY RESPONSIBILITIES
- Collect and receive all eligible specimens in the LIS.
- Operate the centrifuge following all safety guidelines.
- Deliver all specimens (blood, urine, body fluids) to the proper department within specified time frames.
- Process specimens for sendout department and have the ability to perform basic send out protocols, which include but is not limited to call up site batches and manually writing up sendout requisitions.
- Answer telephones and provide customer service in a professional manner.
- Follow all hospital and department policies regarding personal protective equipment, biohazard waste and sharps disposal.
- Order all necessary patient lab work as required in the LIS.
- Review a hard copy of the outstanding specimen list with the next shift.
- Clean and stock the accessioning bench.
- Properly identify patients in accordance with laboratory and hospital policy.
- Obtain blood from patients ranging in age from infants to geriatric patients.
- Obtain blood samples in adequate amounts and in appropriate containers.
- Obtain blood samples by capillary and venipuncture methods.
- Initial, date, and time all specimens and place the bar code label in the proper position on the sample.
- Label all specimens with appropriate patient information according to hospital and laboratory policy.
- Have the knowledge of and comply with procedures and policies in the Phlebotomy and laboratory Collection Manual.
- Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
1. Commit to recognize and respect cultural diversity for all customers (internal and external).
2. Communicate effectively with internal and external customers with respect to differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.
Perform other duties as assigned.
REQUIRED KNOWLEDGE & SKILLS
- Maintain effective communication skills across the entire customer base.
- Adapt and work in a collaborative fashion with all hospital departments and customers.
- Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Interact with all others in a considerate, helpful, and courteous manner as established by departmental practice and procedure.
EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER
- Education: High school graduate or equivalent required.
- Experience: 0-1 years of experience preferred.
- Certification/Licensure: Phlebotomy certificate from accredited program preferred.
#J-18808-Ljbffr
