Description
While job responsibilities will vary dependent upon clinical practice needs - in which case we require a large degree of flexibility - in general, they will include the following:
- Provide administrative support to healthcare providers within a fast-paced ambulatory setting, and function as the primary interface between the patients and medical team.
- Schedule patient appointments, diagnostic testing, and surgeries.
- Acquire referrals and pre-certifications as needed.
- Register and update demographic, PCP, and insurance information.
- Collect co-payments and fees.
- Coordinate details of billing.
- Answer phones, and triage calls as appropriate.
- Photocopying, faxing, and filing.
Qualifications
1+ years' experience in a healthcare or customer service setting required for Level I role. (Additional experience required for higher level positions.) Proven understanding of managed care and other insurance-related coverage plans. Digital literacy, including proficiency with Windows-based computer applications crucial. Proven, accurate typing and data entry skills. Prior customer service experience. Knowledge of EPIC, MEDITECH & BICS software a plus! Strong patient service orientation and well-developed social skills. Qualified individuals must be available to complete a three-day, Epic training program, and to work part-time or full-time, Monday-Friday, days. They should be a quick study, with a "can-do," positive demeanor, and a proven track record to be reliable, flexible and punctual. Driven candidates will also possess a professional demeanor, solid interpersonal skills, and the ability to work optimally as part of a team. Bulfinch Temporary Service employees often cover leaves of absences, vacations, as well as vacant, f/t openings, often resulting in temp-to-hire. Applicants who meet the requirements, and make a minimum one-month or more commitment, are encouraged to apply.
Primary Location: MA-Boston-MGH Main Campus
Work Locations:
MGH Main Campus
55 Fruit Street
Boston 02114
Job: Admin/Clerical/Cust Service
Organization: Massachusetts General Hospital (MGH)
Schedule: Per Diem
Standard Hours: 1
Shift: Day Job
Employee Status: Temporary
Recruiting Department: Bulfinch Temporary Service
Job Posting: Oct 4, 2024
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