Licensed Optician - Brockton, MA - LensCrafters
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
The Licensed Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high-quality eyewear which exceeds our customers’ expectations.
MAJOR DUTIES & RESPONSIBILITIES
- Welcome all customers, set expectations with customers.
- Custom fit glasses & precisely place prescription in lenses.
- Act as a leader in optical acumen.
- Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
- Assist team with complex product needs & prescriptions.
- Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
- Proactive, explore root cause of issues, forward-thinking, ensure customers are satisfied & expectations are exceeded, solution-driven.
- Ability to multi-task, prioritize & manage time with competing priorities.
- Strive to achieve exceptional results on Brand KPIs & competencies.
- Take pride in store appearance, help to keep store clean, attractive & organized.
- Inform management of safety opportunities; demonstrate safe work practices.
- Resourceful, self-motivated with a desire for continual learning, improvement & results.
- Adhere to company policies & procedures, including discounts, promotions & inventory management.
BASIC QUALIFICATIONS
- High School graduate or equivalent.
- State Licensure.
- Optical dispensing experience.
- Strong customer service skills: communicator, listener & team builder.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills – ability to use & carry an iPAD/tablet.
- Familiarity with POS, computers & calculators.
- Embrace new technology & change.
PREFERRED QUALIFICATIONS
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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