Summary of Job Purpose and Function
The primary purpose and function of the Relief Veterinarian is to provide preventative care, diagnosis, and treatment of diseases and injuries of Pets.
Essential Responsibilities and Tasks
- Ensure the safety of Pets, clients, and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile, and organized treatment areas, exam rooms, and labs.
- Obtain relevant information and history from clients, and maintain proper and complete medical records.
- Educate clients about preventative care, Pet health needs, any diagnosis or treatment, hospital services, and other related information.
- Provide professional, efficient, and exceptional service including prescribing and administering preventative care for the wellness needs of Pets and diagnosing and treating diseases and injuries of Pets.
- Effectively communicate diagnosis and treatment plan to the veterinary medical team and client.
- Ensure local, state, and federal laws are followed, including proper maintenance of the controlled substance inventory log.
- Understand and follow state guidelines regarding duties of veterinary assistants and licensed veterinary technicians.
- Other job duties as assigned.
Hiring Qualifications
Capabilities and Experience (can do)
- Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
- Communication skills - Reads, writes, and speaks fluent English, using appropriate grammar, style, and vocabulary. Correctly spells commonly used English words and job-specific terms. Demonstrates exceptionally strong written and verbal communication skills.
- Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
- Surgical skills - Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.
- Problem-solving skills - Demonstrates a strong ability to identify, analyze, and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.
- Client service skills - Consistently ensures the team provides the client with attentive, courteous, and informative service. Gains and shows personal satisfaction from delivering great service.
- Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written, or diagram format. Can provide directions.
- Compassionate commitment to Pet care - Ensures hospital teams confidently present Pet treatment recommendations and associated fees as an advocate for the Pet, gaining the client's agreement to proceed with the treatment most appropriate to the Pet's current condition and long-term health.
- Mathematical ability - Ability to add, subtract, multiply, and divide, and to compute rate, ratio, and percent; ability to convert units of measurement.
- Computer skills - Comfortably and confidently uses a computer and specialized software such as Microsoft Word, Excel, Access, Outlook, etc.
- Management ability - Effectively enforces policies. Achieves high productive output while maintaining high morale. Encourages efforts toward common goals. Understands and utilizes a coaching/counseling philosophy for performance management.
Attitudes (will do)
- Initiative - Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
- Integrity - Firmly adheres to the values and ethics of Banfield, Pet Hospital. Exhibits honesty, discretion, and sound judgment.
- Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others.
- Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.
- Independence - Able and willing to perform tasks and duties without supervision.
- Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
Special Working Conditions
- Ability to be confident around Pets (i.e., dogs, cats, birds, reptiles, etc.).
- Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
- Must have mental processes for reasoning, remembering, mathematics, and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
- The noise level in the work environment is moderately high.
- Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
- Requires sufficient ambulatory skills in order to perform duties while at the hospital.
- Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
- Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate equipment.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Associate is routinely exposed to a variety of Pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards, and medication/controlled substances.
- Minimal travel required, possibly for vendor visits and associate education.
Experience, Education and/or Training
- Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
- License in good standing with the applicable state veterinary board.
- License with the Drug Enforcement Agency required.
- Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.
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