This is a Full-Time position (80 hours per pay period) with a primarily Monday - Friday (one or two weekend days per month) day shift schedule located at our Scripps Memorial Hospital La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health?
AWARD-WINNING WORKPLACE:
- Made Becker’s 150 Top Places to Work for 2024
- Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024
- #5 in Fortune Best Workplaces in Healthcare 2023
- #78 in PEOPLE Companies that Care 2023
- #95 in Fortune 100 Best Companies to Work for 2023
- Nearly a quarter of our employees have been with Scripps Health for over 10 years
Join a caring team supporting Scripps Memorial Hospital La Jolla as a Patient Service Specialist in the Patient Financial Services/Access & Admitting department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
- Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
- Receiving and routing messages received in the department appropriately as well as managing customer billing and payment inquiries as needed.
- Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
- Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
- Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
- Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.
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