Daphco Medical Equipment is a fast-growing durable medical equipment company based in Sherman Oaks, CA that services predominantly Medicare patients with custom bracing and osteogenesis bone stimulators.
Qualifications
At least 2 years of medical assistance experience demonstrating a background in calling doctors' offices and patients.
Responsibilities
- Respond to telephone inquiries from patients and doctors' offices, start prior authorization and pre-certs, and contact physicians’ offices regarding patient order outcomes.
- Contact prospective doctors' offices to build new business opportunities.
- Follow up on patient leads and their doctors' offices to obtain scripts and fulfill orders.
- Complete tasks relating to checking eligibility, referral status, prior authorizations, and referrals.
- Answer inquiries or complaints, and address statements of concern involving patients.
- Be self-motivated and have the ability to work independently.
- Handle designated assignments and prioritize work to maintain workflow.
- Display professionalism, good judgment, maturity, and fairness when interacting with others.
- Maintain accurate and grammatically correct communication, both verbal and written, with all levels of management, billing, members, and providers.
- Follow HIPAA guidelines and maintain confidentiality regarding all information pertaining to patients’ medical information and privacy.
- Display a warm and pleasant phone personality, emphasizing tact, empathy, and patience.
Hours
Monday to Friday - 10:00 AM to 4:00 PM. Part-time with the possibility for full-time.
Rate
$17-$20 per hour.
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