Our purpose is to enable and maintain health.
Mission
To provide high quality care that exceeds our clients’ expectations.
Job Description
Avenue Healthcare is one of the leading private healthcare groups in East Africa running 3 Hospitals and 19 medical centres across Kenya, and a Home-care business. With over 25 years in the healthcare industry, Avenue Healthcare runs 300 hospital beds with over 1,000 staff members and more than 400 specialists and serves over 400,000 patients annually, offering primary, secondary, and tertiary healthcare services.
POSITION: Duty Manager
POSITION TYPE: Permanent
DEPARTMENT: Nursing Services Management
REPORTS TO: Nursing Services Manager
Key Responsibilities
- Operational Oversight:
- Coordinate and supervise all operational activities during night shifts, including nursing, administrative, and support staff.
- Ensure compliance with hospital policies, procedures, and regulatory requirements throughout the night.
- Ensure adherence to quality standards.
- Address any issues or concerns promptly and effectively, escalating as necessary to senior management.
- Investigate accidents/untoward incidences at the night and inform the relevant manager.
- Participate in development and implementation of policies for improvement of patient care and safety.
- Ensure equipment uptime of >99% for all clinical and non-clinical equipment.
- Ensure service uptime of >99% for all clinical and non-clinical services.
- Ensure product availability as per service standards.
- Ensure robust enterprise risk management practices.
- Monitor patient care activities to ensure quality standards are met and patient safety is maintained.
- Collaborate with nursing staff to address patient needs and resolve any issues that arise during the night.
- Assist in patient transfers in collaboration with Nursing Services Manager (NSM), Finance and the relevant managers.
- Inform the NSM & MSM of high risk and sensitive patients.
- Emergency Response:
- Act as the primary point of contact for emergencies during coverage, coordinating response efforts and communicating with relevant stakeholders.
- Implement emergency protocols as needed, ensuring a swift and effective response to critical situations.
- Staff Management:
- Provide leadership, guidance and managerial support to shift staff, fostering a positive and supportive work environment.
- Conduct regular rounds to assess staff performance, provide feedback, and address any concerns or issues.
- Evaluate workload and staffing levels and where required allocate or re-assign resources to meet demand.
- Assist in staff development through bedside teaching, skill checks, mentoring and appraisal.
- Communication and Collaboration:
- Facilitate communication between night shift staff, other departments, and senior management to ensure seamless coordination of activities.
- Collaborate with senior managers, other duty managers and department heads to address cross-functional challenges and promote organizational objectives.
Person Specification
- Bachelor of Science in Nursing (Must)
- A valid nursing council of Kenya license
- Valid certification in BLS, ACLS or ATLS
- At least 5 years of nursing experience in a managerial position
- Prior experience managing a large team.
- Proven ability to enact and implement policies and procedures
- Customer focus and results oriented
- Teamwork and result oriented
- Ethical and reliable
Only Shortlisted Candidates will be contacted. Avenue Healthcare is an Equal Opportunity Employer.
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