This is a temporary 40 hour / week role with potential to convert to regular status.
Under the general direction of the Bursar and Associate Bursar, this position has primary responsibility for assisting with the daily, weekly, and monthly functions with regards to accounts receivable maintenance, bank activity, posting of student cash receipts, monitoring the monthly payment plan, health insurance, and tuition refund insurance plans. Provide exceptional customer service by responding to inquiries from internal and external customers regarding all aspects of student billing, payment information, and other student account practices of the Institute.
Responsibilities:
- 20% Process charges, payments and credits affecting student accounts: tuition and fees, deposits, scholarships, TRIP discounts, loans, etc. and process daily deposits remotely with our banking institution, Bank of America. Work closely with credit card companies to complete reconciliation and assist with problem solving of student disputes and unsettled payments. Prepare and process student billing notifications. Enforce and monitor compliance with all Institute payment policies. Adjust student accounts based on data provided by Registrar, Financial Aid, and MGB Discount requests. Work with Finance staff to process weekly and monthly GL posting reports and assist with monthly reconciliation.
- 20% Create invoices for all students whose tuition is sponsored by HRSA/NHSC, certified Veterans, NFLP, and all employee-sponsored students. Monitor the documentation required by these students and communicate with outside agencies to ensure payments are received as promptly as possible. Communicate with students as appropriate.
- 15% Respond to all student inquiries by phone or email, with regards to costs, billing, MGB discounting, and the reconciliation of accounts. Communicate in a professional and caring manner with all populations.
- 15% Maintain the health insurance and tuition refund insurance process and keep student accounts updated with correct status. Serve as a backup to the Associate Bursar with regards to bank activity, and all revenue that requires the creation of PeopleSoft batches and cash sheet monitoring.
- 10% Coordinate with the Assistant Registrar on the following non-degree and prerequisite student account management details: Manage student account adjustments for registration changes, issue PayPal refunds due to registration changes and MGB Discounts, communicate and collect outstanding balances, and manage non-degree Nelnet accounts.
- 10% Assist the Associate Bursar to manage the NELNET payment plan for all participating students. Collect and analyze data to determine student compliance in using this program. Enroll, monitor, and provide customer service in all aspects of this product, including communication with the vendor.
- 5% Assist during major loan disbursement periods by communicating with students regarding Title IV requirements and bank information needs, which will expedite loan overage processing. Determine and track paper check recipients and create as needed.
- 5% Participate in new student orientation, commencement, and other Institute special events as assigned. Perform other related duties incidental to the work described herein.
Qualifications:
Bachelor’s degree preferred. Attention to detail, strong communication skills, and exceptional analytical ability required. Experience using Ellucian (Colleague) or another student information database in a Bursar environment preferred. Knowledge of financial aid principles preferred.
- a) Administrative Skills - Professional understanding of higher education preferred, preferably in the area of the Bursar or Student Accounts. Strong collaborative skills that promote a collegial work environment. Experience planning and implementing programs and working collaboratively with faculty, staff and/or students. Knowledge and familiarity with other offices associated with the Office of Student Affairs preferred. Excellent interpersonal skills and a strong desire to learn.
- b) Technical Skills - Skill in the use of personal computers and related software applications including Office 365 required.
- c) Physical Capabilities – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle or feel objects, tools or controls; and talk. Specific vision abilities required by this job include close vision and the ability to adjust focus. Some travel is necessary in this position.
ABOUT MGH INSTITUTE
MGH Institute of Health Professions is a graduate school in Boston that provides entry-level and post-professional programs in Nursing, Communication Sciences and Disorders, Genetic Counseling, Occupational Therapy, Physical Therapy, and Physician Assistant Studies. The PhD in Rehabilitation Sciences and a PhD and Master of Science in Health Professions Education have been added in recent years along with two new programs: Master of Health Administration in Leadership and Master of Science in Healthcare Data Analytics to meet rising demand for highly educated health care professionals, educators, and researchers. Integrating classroom learning with research and clinical experience, the Institute grants doctoral and master's degrees, awards certificates of advanced study, and offers continuing education to practicing professionals.
MGH Institute of Health Professions is the only degree-granting affiliate in Mass General Brigham (MGB), the largest private employer in the Commonwealth of Massachusetts. The Institute has been recognized multiple times by The Chronicle of Higher Education as a “Great College to Work For.” A leading health sciences educational institution, MGH Institute provides students with outstanding academic programs, many of which are ranked among the best in the nation.
MGH Institute of Health Professions has announced an organization-wide anti-racism initiative to think boldly about race and bring together all members of the Institute community to address systemic racial injustice as well as oppression more broadly. The plan seeks to create a supportive and inclusive campus environment and better support the diverse communities the school serves. We are excited about this initiative and are hiring employees who are committed to justice, equity, diversity, and inclusion and will contribute to our anti-racism and anti-oppression approach.
EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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