ALERT
Effective January 25, 2024, Executive Order #627 cements the Commonwealth's well-established practice of skills-based hiring, paving the way to a more equitable hiring process. The Commonwealth is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to serve our citizens. Join us today!
Job Description - Supplemental Nutrition Assistance Program (SNAP) Case Worker - Northern Region - Continuous Posting (240004YG)
Are you looking to change careers? Are you a people person? Are you a customer service rock star? Do you enjoy helping others? Look no further!
The Department of Transitional Assistance is searching for Supplemental Nutrition Assistance Program (SNAP) Case Workers. If you are interested in helping Massachusetts residents gain self-sufficiency and economic stability, then this could be the beginning of a great career with the Commonwealth of Massachusetts. This role is for individuals who enjoy working with people, are computer savvy, and can develop rapport with clients by phone while simultaneously entering data — you must be capable of multitasking.
SNAP Case Workers will receive extensive training and support prior to case assignment. At the end of the training, they will be proficient in determining initial and ongoing eligibility, case management and maintenance activities, and helping clients access services that could stabilize their situation.
DTA attracts people who are passionate about public service, love to work in a fast-paced environment, and are committed to diversity, equity, and inclusion.
Duties and Responsibilities:
- Assist clients with determining initial and ongoing eligibility for transitional assistance programs and employment services.
- Perform all SNAP casework in an action-based “first available worker” process through assigned queues.
- Ensure all assigned tasks are accurate and complete to the farthest completion point.
- Conduct interactive interviews; utilize the agency’s PC-based eligibility system to obtain and verify client information.
- Perform all tasks related to case maintenance and case management, including assisting with additional assistance for benefits referrals to other state agencies, health care providers, and other resources to support individuals and families as necessary.
- Prepare and deliver explanations of eligibility decisions.
- Evaluate and monitor client cases to ensure compliance with applicable rules, regulations, and guidelines.
Required Qualifications:
- Knowledge of the principles and correct English language usage involved in writing narratives, including grammar, spelling, sentence structure, word meaning, and punctuation.
- Knowledge of basic mathematics.
- Knowledge of interviewing techniques.
- Knowledge of referral sources available for providing services to clients, including available community support and social services resources.
- Knowledge of the social and economic problems of the diverse client population and their related impact on employability and self-sufficiency.
Preferred Qualifications:
- Ability to prioritize and organize several tasks.
- Aptitude to read, interpret, apply, and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing agency operations and assigned unit activities.
- Capacity to gather information using established procedures, interview and observe individuals, and examine records and documents.
- Strong oral and written abilities to communicate with others, maintain accurate records, and use discretion in handling confidential information.
- Competence to determine the applicability of client data, draw conclusions, and make appropriate recommendations.
- Aptitude to establish and maintain harmonious working relationships with others in a team setting.
- Ability to understand people from different ethnic, cultural, and/or economic backgrounds and demonstrate empathy toward those with physical and/or emotional stress.
- Capacity to work under adverse conditions.
- Adept with personal computer (PC) based systems and applications.
- Bilingual or multilingual fluency is preferred.
Agency Mission: The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency.
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired.
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
MINIMUM ENTRANCE REQUIREMENTS:
At least two years of full-time, or equivalent part-time, professional or paraprofessional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.
SUBSTITUTIONS:
- A bachelor's or higher degree may be substituted for the required experience on the basis of two years of education for one year of experience.
LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state.
Comprehensive Benefits: When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
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