Job Description
The Home Care and Hospice Liaison RN reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
The Home Care and Hospice Liaison RN acts as a liaison between hospital staff, physicians, community resources, vendors, and the Agency. Establishes cooperative relationships with referral sources. Provides consultation and education to increase hospital and community awareness of the range and scope of agency services utilizing the nursing process. Communicates effectively with all divisions/programs in the agency. Maintains ANA standards of professional nursing practice. This role may support additional projects, perform administrative tasks, and other duties as assigned.
Responsibilities:
- The Clinical Referral Liaison RN coordinates and manages the home health and hospice referral and admission process.
- Travels to and works as main contact for assigned hospitals, facilities, and providers.
- Assists with discharge planning at time of evaluation.
- Assists to evaluate medical information to determine appropriate criteria is met for acceptance of patients into home health or hospice, and medical stability in conjunction with medical staff home care, hospice, and hospital policy.
- Serves as a contact person for the intake team, internal and external referral team, clients, and facilities to enhance outcomes.
- Educate staff/patient/patient representative on the Home Health or Hospice Program qualifications.
- Assists in determining qualifications for Home Health and Hospice Programs.
- Works with referral sources and intake teams to collaborate continuation of care through Home Health or Hospice Programs.
- Provides coverage at other hospitals outside of assigned targeted area as needed or assigned.
- Discusses admission requirements (i.e., skilled needs, homebound status, hospice criteria, etc.) with patient/family/referral sources as needed.
- Maintains a positive, professional demeanor and presents situations in a positive light in all interactions with referral sources.
- Reports changes in targeted hospitals, possible effects, and action plans for the changing situations to the Director or designer as appropriate.
- Effective time management and organizational skills.
- Strong customer service skills.
Outreach and Marketing
- Maintains a thorough knowledge of facilities, or Provider’s needs to identify and perform learning opportunities
- Attends and conducts marketing and public relations activities.
This position is full-time, 80 hours per pay period, day shift, Monday through Friday, 8:00 a.m. to 4:30 p.m.
Qualifications:
Qualifications
Required
- Bachelor’s Degree: Nursing
- Active Illinois License: RN
- American Heart Association Basic Life Support (BLS) – If Patient Facing
- Computer experience in a Window's environment, or equivalent experience.
- Strong customer service skills.
Preferred
- Four years of home health or hospice care experience.
- Prior marketing, case management, or liaison experience.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Qualifications
**Required**
* Bachelor’s Degree: Nursing
* Active Illinois License: RN
* American Heart Association Basic Life Support (BLS) – **If Patient Facing**
* Computer experience in a Window's environment, or equivalent experience.
* Strong customer service skills.
**Preferred**
* Four years of home health or hospice care experience.
* Prior marketing, case management, or liaison experience.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
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