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Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website.
The School of Dentistry has an outstanding opportunity for a Patient Services Specialist Lead (NE S SEIU 925 Non Supv) to join their team. The UW Dentistry Campus Dental Center (CDC) houses some of the top clinical oral health care providers in the school. The clinic supports a dual role: 1) The UW Dentistry Faculty Practice provides high quality comprehensive care to the campus community and public. 2) The General Practice Residency (GPR) program supports a training and treatment role serving primarily uninsured and under-insured patients.
The person in this role will independently coordinate the daily patient flow and provide patient support services for the CDC front registration office. Under the direction of the Clinic Manager, the PSS Lead will ensure smooth daily operation of patient support services in the CDC front office.
DUTIES AND RESPONSIBILITIES
Front Office Coordination (50%)
- Provide daily assignments to staff and coordinate employee work schedules to ensure coverage.
- Review and correct the work of PSS2 staff for compliance with established registration and patient flow procedures.
- Prepare and maintain clinic schedules for clinic providers; schedule emergency shift assignments if needed.
- Manage communication between Clinic Directors and patients regarding any treatment concerns or instructions.
- Identify and resolve staff issues or problems in a timely manner and make recommend changes as necessary to staff or the Clinic Manager.
- Participate in interviewing applicants or related activities at the request of the Hiring Manager.
- Onboard new CDC employees per UW/department onboarding checklists.
- Train new and existing PSS2 staff in all front desk duties.
- Provide feedback to Clinic Manager for PSS2 employee performance evaluations, coaching/corrective action plans, and training plans.
- Monitor and evaluate policies and procedures and suggest process improvements and operational changes.
- Notify Patient Relations of all resolved and pending patient issues and work with Patient Relations Manager to resolve/review concerns in a timely manner.
Patient Support Services (50%)
- Provide information about care options available in the Faculty Practice and General Practice Residency Clinics to patients seeking care.
- Obtain necessary information and consents to coordinate admission into care at the School; send correspondence to patients regarding their appointments.
- Process referrals and if necessary, triage to Specialty Graduate Clinics and/or Urgent Care.
- Inform patients of financial responsibilities, insurance coverage and patient expectations.
- Coordinate patient care through the pre-registration process, while maintaining the confidentiality of patient and resident information.
- Schedule patient screening and diagnostic radiograph appointments; schedule continued care and follow-up appointments.
- Monitor the treatment progress of patients and assure referrals are monitored and processed.
- Provide feedback to Manager regarding daily coaching plans, corrective action, and employee performance evaluations.
- Recommend process improvements to existing policies and procedures.
- Develop and generate patient correspondence to patients about treatment and services for all Clerkships.
- Interpret School of Dentistry policies, procedures, and services to patients and patient’s representatives.
MINIMUM REQUIREMENTS
- High School graduation or equivalent AND Three years of Patient Support Service experience.
- Equivalent education/experience.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment.
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