Summary: Analyzes new and existing customers’ credit worthiness and assigns and monitors credit limits. Communicates Ports America credit policies to internal and external customers and ensures that policies are followed. Leads collection efforts and determines course of action for delinquent accounts. Supports the Credit Manager with weekly and monthly reporting activities and various projects as required. This position typically requires 2 to 4 years relevant experience. The position also requires strong collection skills, advanced analytical skills, leadership skills, excellent communication skills, and the ability to work as part of a team.
Essential Duties:
- Organize, prioritize, and execute the collection process to ensure payment of customer invoices within terms and to ensure BU Cash Flow requirements are met.
- Monitor customer accounts and communicate with customers via email and phone as necessary to ensure timely payments, while maintaining a high level of professionalism and attention to customer service.
- Elevate and communicate potential payment problems to the Sr. Credit Manager and Ports America Account Owners, including Business Unit, as necessary to facilitate timely payments.
- Accurately report all customer account status and collection results on a weekly and monthly basis, consistent with guidelines established by the Sr. Credit Manager.
- Coordinate activities with the Cash Applications group to ensure timely application of cash receipts and minimize unapplied cash.
- Coordinate activities with the Billing Department to ensure timely resolution of billing errors and disputes.
- Assess collectability of all customer invoices to ensure the completeness of the company’s bad debt reserve and timely write-off of uncollectible invoices. Refer accounts to third party collectors where necessary.
- Analyze new and existing customer accounts for credit worthiness and assign and monitor compliance with credit limits.
- Communicate and enforce Ports America credit policy.
- Perform other duties as assigned.
Minimum Requirements (Education, Experience, Certifications):
- Bachelor’s degree in Business or related field is desired.
- 2 - 4 years of experience in commercial credit is desired.
- Intermediate Excel skills are required.
- Oracle experience is highly desired.
Knowledge, Skills & Abilities:
- Strong leadership skills are required.
- Ability to work as part of a team is required.
- Advanced analytical and problem-solving skills are required.
- Strong customer service skills (both verbal and written) are required.
- Ability to multi-task and balance competing priorities in a fast paced, dynamic environment.
- A flexible work-style that adapts to changing priorities based on the needs of the business and a willingness to assist credit team members.
- Ability to understand complex business processes and systems used in the commercial transportation industry or similar field.
Working Conditions:
- Office environment with occasional travel.
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.
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