Property Claims Adjuster - Final Mile Home Delivery
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and
transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and
excellence.
What we offer:
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced
environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional
teams in an environment where you will be valued, recognized and well rewarded.
This position supports our Final Mile Home Delivery business, managing big and bulky home delivery and installation through our service provider network. You will oversee the property damage claim process, including timely acknowledgments, investigation, and insurance reporting. Additionally, you will handle settlement negotiations, finalizing claims, and closing cases in our claims management system
Key Responsibilities/Essential Functions:
Monitor new assignments in the medium in which our customer provides them, contacting new receipts directly assigned to you within 24 hours.
Serve as the local liaison between claimants and our service providers, keeping the claimant informed every step of the way and working to drive claim conclusion with 30 days.
Create and maintain claim file in accordance with company best practices and audit requirements.
Assist legal teams globally gather internal and external information and documentation for defense purposes on lawsuits and/or other legal proceedings.
Create, formulate, and manage SOPs related to the processes/procedures of CA's specific job responsibilities with guidance by its direct manager.
Offer support and assistance to other senior members in NAM Regional Claims Hub when necessary, by processing claim settlement payments, vendor invoices, and other ad hoc projects or other job-related duties as required.
Mitigate liability exposure by providing root cause analysis and help establish preventative measures and/or changes in processes/policies when warranted.
Perform other job-related duties.
Position Specifications:
We are proud to offer flexible working hours with start and end times no later than 11:00am and 8:00pm local time with rotational weekend duty.
Redlands, CA - (Hybrid)
Charlotte, NC - (Hybrid)
Glen Mills, PA - (Hybrid)
Florham Park, NJ - (Hybrid)
Remote possible from strong candidates
Education and Experience
* Bachelor's Degree
* 3-5 years' experience desired
* Customer service experience preferred
* Insurance/construction background a plus
Technical Skills and Competencies
* Good understanding of the Maritime, Logistics, and/or Transportation industry
* Strong problem-solving skills
* Excellent communication skills - verbal, written and presentation
* Ability to communicate efficiently, quickly and provide precise details
* Organizational and time management skills - multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-level goals
* Good influencing, conflict resolution and negotiation skills
* Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition
* Team player - works together with others in the business unit to achieve results, fosters teamwork
* Customer / solutions focused
* Proven ability to deliver even under pressure
* Working knowledge of MS office products and ability to quickly adapt to software
Job Type:
Full Time
Salary:
$60,000 to $70,000
Benefits:
Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.
The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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