Benefits:
- Competitive Salary
- Employer Paid Medical, Dental, Vision Insurance
- Company Provides EAP (Employee Assistance Program)
- Paid Vacation, Holidays, and Sick Time
- Monday to Friday schedule
GROW WITH US!
National Service Bureau (NSB) is seeking an experienced Call Center Manager for our Sarasota, FL office. NSB is focused on Accounts Receivable Management and Subrogation and has grown exponentially over the last 34 years to become a leading national agency. We are looking to find a leader who is self-motivated, accountable, and engaged in personal growth.
Collections Manager Job Description:
We are seeking a Collections Manager with experience leading teams, who can empathize with consumers and has the ability to maintain professionalism at all times. This role ensures that all call center, collections, and training goals are met. Other job functions include:
- Analyzes, evaluates, and reports on performance, service, KPIs, and other metrics
- Makes recommendations for action plans
- Performs continued training and education
- Implements call center and collection operational strategies
- Provides daily personnel management and oversight
- Conducts regular 1:1’s and annual performance reviews
- Recommends changes to employee levels based on activity and performance
- Enforces company policies and holds team members accountable
Collections Manager Skills Required:
- Secure home office consisting of:
- Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
- Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below
- Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)
- Clear and professional backdrop
- 3-5+ years in a high volume collections management
- Experience in managing a remote team environment
- Experience scheduling call center operations and running call campaigns
- Excellent call center and/or collections management skills
- Results oriented with the energy and ability to deliver results daily
- Strong analytical and problem-solving skills
- Understanding of and respect for compliance
- Positive attitude and approach
- Ability to drive, encourage, and motivate a team
- Willingness to exemplify our Core Values
Core Values:
- Follow Through
- Be Engaged
- Think First
- Be Respectful
- Be Accountable
NSB Culture & Environment:
- Diverse and friendly team
- Emphasis on work/life balance
- Guaranteed no nights/weekends
- Positive environment
- Performance-based incentives
- Advancement opportunities
NSB is very proud of our team and the environment they are helping to foster here. We’re excited for you to join us!
This is a remote position.
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