Are you an HVAC residential service technician who is getting tired of weekend or on-call work?
Do you enjoy working with contractors, dealers, engineers, architects, and homeowners?
Would you instead like to be able to work from the comfort of your own home?
Are you a friendly and cooperative team player?
Are you articulate and easily able to explain things to people clearly in a way they can quickly understand?
Do you want paid certifications and license renewals?
Do you want a generous time off and benefit package?
Are you willing to travel within the US as needed for both initial and ongoing product trainings?
If yes, great news! We have an incredible opportunity for you to improve your job satisfaction when you join Bosch Home Comfort as an HVAC Technical Support representative!
Here’s the opportunity:
Bosch Home Comfort is currently seeking an experienced Heating / Air Conditioning Service Specialist 2 to support customers/contractors in the US. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Depending on an applicant’s geographic location, working hours can fall between 8am - 7pm EST (8 hour shift).
Successful candidates will have strong experience with Water Source Heat pumps, Air-to-Air Heat pumps, Boilers, A/C, and mini-split equipment. This position requires a person that is customer focused with HVAC experience and is adaptable to the changing needs of our expanding business. This is a great opportunity to use your field service knowledge in a remote setting supporting Bosch Home Comfort’s complete line of heating, cooling, and hot water products.
Job Duties & Responsibilities:
- Provide phone and email-based troubleshooting and applications assistance to contractors, dealers, engineers, architects, and homeowners on hydronic heating, forced hot air, domestic hot water, air-conditioning, heat pumps.
- Work with Product Management, Quality, Risk and Assessment, Warranty, and Return departments to provide overall support for Bosch Home Comfort products.
- Represent the business in complaint resolution or technical investigation when required, with feedback on root cause analysis.
- Start and maintain computer-based electronic records of calls. Answer departmental emails.
- Review technical materials to verify its correctness. Support new product introductions by assisting in the development of departmental technical documents and/or technical videos.
- Provide troubleshooting and applications support internally to Customer Service Team and outside sales representatives.
- Provide peer-level support developing others in area(s) of technical expertise.
- Home-based for daily work, local site visits when needed.
- Minimal travel inside and outside of the USA for training or service work.
- Assist the business in continuous improvement projects.
- Works independently within established procedures associated with the specific job function.
Qualifications
Basic Qualifications:
- 5+ years of HVAC experience in one or more of the following: Air-to-Air Heat pumps, Water source Heat Pumps, Geothermal (residential or commercial).
- 3+ years of work experience in two or more of the following: Air-Conditioning circuits, Air conditioning, compressors, controls, ground loops, Domestic hot water systems, Oil and Gas installation and service, Boiler, controls, fuel combustion, heat exchange/transfer, fluid transfer, fresh air, and exhaust systems.
- 2+ years of MS Office experience.
- High School diploma or GED.
Preferred Qualifications:
- Experience with tankless hot water, Hydronic boilers, Warm air furnace.
- Experience with retention oil burner.
- Experience with system piping, hydronics, venting, wiring.
- NATE certification, Oil or Gas license.
- EPA certification.
- Strong problem-solving skills and willingness to take initiative, customer orientation, communication skills, and ability to function as a member of a team.
- Strong phone and writing skills.
- A positive attitude and mindset to achieve individual and departmental goals.
- Organization, attention to detail, and an overall sense of urgency and ownership.
- Good typing skills.
Additional Information
No relocation available.
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.
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