Primary Office Location: 5431 Page Rd. Ste 120. Durham, North Carolina. 27703.
Join our team. Make a difference - for us and for your future.
Position Title: Senior Relationship Banker
Business Unit: Retail
Reports to: Varies Based on Assignment
Position Overview:
This position is primarily responsible for the execution of traditional consumer banking tasks of retail banking customers. The incumbent is responsible for the execution of branch leads according to consumer bank standards, successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. The incumbent will adhere to all FNB policies, strategies, programs, and Core Values. The incumbent may be required to work at various locations within the market.
Primary Responsibilities:
- Promotes the sales process through leveraging sales leads, outbound calling, greeting customers, and identifying customer service and product needs.
- Make appropriate recommendations in the selling and cross-selling of Bank products and services.
- Identifies and achieves individual weekly sales goals set by the Branch Manager.
- Incorporates FNB digital products & services into customer interactions.
- Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
- Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
- Assists with the management of daily sales activity, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
- Completes operational duties of branch as assigned by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensuring all tasks performed adhere to the current policy and procedures.
- Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
- Performs other related duties and projects as assigned.
- All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
- F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 1
Skills Required to Perform the Primary Responsibilities of this Position:
- Excellent customer service skills
- Excellent communication skills, both written and verbal
- Excellent organizational, analytical and interpersonal skills
- Detail-oriented
- Ability to use a personal computer and job-related software
- MS Word - Basic Level
- MS Excel - Intermediate Level
- MS PowerPoint - Basic Level
- Experience in a related position.
- Knowledge of banking policies, procedures consumer products and services.
- Sales and customer service skills.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.
Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A
Equal Employment Opportunity (EEO): It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.
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