Lincoln-Goldfinch Law is seeking an experienced Bilingual Customer Service Agent to join our Texas-based, in-person sales team. This individual will be responsible for providing legal consultations to prospective Chapter 7 and Chapter 13 clients and assisting them in signing on for services. Bilingual Customer Service Agents identify and educate prospective clients on the firm’s offerings while supporting existing clients with information and assistance that relates to services. Bilingual Customer Service Agents also call leads, contact PCs, and drive business. Additionally, Bilingual Customer Service Agents support the legal team by returning client phone calls, conducting homework appointments, and collecting payments, or other tasks as needed.
Our Firm Culture: We take pride in our passionate and collaborative environment, and the key to joining our team is finding a place within this culture. We're constantly investing in new technologies to make our jobs easier, and our culture is based on principles such as trust, transparency, and teamwork. We strive to create an atmosphere that is high energy and enthusiastic, yet remains detail-oriented and organized.
Our Core Values:
- Commitment To Excellence: We are a constantly evolving organization that is committed to improving ourselves, our processes, our results, and our impact. We are agile in an effort to make today better than yesterday.
- Integrity: We believe in open communication - giving and getting honest, constructive feedback. We proactively take ownership of our mistakes, creating a culture of accountability and continuous improvement. We celebrate the lessons learned from our experiences.
- In This Together: We embrace the principle that when we set our teammates up for success, we all succeed. And when a client doesn't receive exceptional service, we have a shared responsibility to learn from the failure. We acknowledge our individual accountability in collectively providing an unparalleled client experience.
- Passion: We care intensely about the success of our clients and our team members. We are tenacious and persevere through challenges with optimism and creativity. We are confident in ourselves and our impact on the world.
- Inclusion: We nurture and embrace differing perspectives with kindness and empathy. Together, we uplift the marginalized, promoting equality and driving positive change in our communities and our team.
Responsibilities:
- Surpass goals for monthly revenue expectations and lead or sales-generating activities.
- Convert “no” into “yes” by identifying and resolving potential obstacles such as budget, timelines, shareholders, competition, and other pain points.
- Meet with prospective clients.
- Take notes of all interactions.
- Advise clients on the options available to them through bankruptcy.
- Stay informed of developments in bankruptcy law.
- Learn firm services, pricing, and offerings.
- Achieve sales goals.
- Follow up with leads.
- Provide exceptional client service.
- Perform other related duties as assigned.
Qualifications:
- Sales experience highly preferred.
- Familiarity with the Texas legal system.
- Exceptional written and verbal communication skills.
- Tenacious and driven pursuit of goals.
- Commitment to superior client service.
- Knowledge of the Bankruptcy Code.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Google Suite or related software.
- Ability to handle adversity with maturity and poise.
- At least two years related experience preferred.
Compensation: $20 - $25 hourly
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