Job Description
Be a part of a world-class academic health-care system at UChicago Medicine as a Patient Services Representative with our Endocrinology clinic at our Hyde Park location.
In this role, the Patient Services Representative schedules medical procedures and services, creates reservations, performs preadmission, registration, discharge, and transfer processes. They provide excellent customer service, assist patients with financial and billing inquiries, and perform collection functions.
Essential Job Functions:
- Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance, and other billing information; interviews patients and other parties to obtain information.
- Performs pre and post-billing functions, responds to patient inquiries in-person and via written correspondence.
- Verifies insurance coverage.
- Initiates problem-solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution.
- Prepares various correspondence and reports, clinic consultation notes, referral letters, and other departmental correspondence; maintains correspondence files.
- Answers incoming calls and assists with general clerical duties as needed within the department.
Required Qualifications:
- High School Diploma.
- Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
- Exceptional customer service skills including the ability to use independent thinking, sound judgment, and creativity when resolving customer issues.
- Ability to balance multiple priorities and effectively handle challenging situations.
- Excellent verbal communication skills.
- Basic office skills including 35 wpm typing and 4500 keystrokes an hour.
- Ability to accurately and efficiently enter alphanumeric data on screen.
- Knowledge of basic medical terminology.
- Ability to use personal computers and select software applications including Epic.
- Successful completion of competencies related to the Cadence Scheduling system.
- Successful completion of competencies related to the Point of Service Collection policy.
Preferred Qualifications:
- Associate or Bachelor’s Degree preferred.
- Prior experience in a practice setting preferred including in-depth knowledge of appropriate insurance protocols.
- Oncology Experience, Preferred.
Position Details:
- Job Type/FTE: Full Time (1.0 FTE).
- Shift: Days, M-F 8:45am-5:15pm.
- Work Location: Onsite.
- Unit/Department: Endocrinology.
- CBA Code: 743 Clerical.
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