Nurse Care Manager (RN)
Monday-Friday
8am-5pm
Starting Pay: $25/hour
Paid Vacation and Sick Days
8 Paid Holidays
Health, Vision, Dental and 401K Benefits
SUMMARY OF POSITION:
Supporting the Mission and Core Values of ACCESS Family Care, the individual in this position works cooperatively with all staff members; serving each other, our customers, and promoting a team effort and positive presence at all sites.
The RN Care Manager will provide comprehensive care management services including:
- Identification of high-risk individuals and use of client information to determine level of participation in care management services.
- Assessment of service needs.
- Treatment plan development, which will include client goals, preferences, and optimal clinical outcomes.
- Development of treatment guidelines and monitoring of individual and population health status.
- Development and dissemination of reports that indicate progress toward meeting client outcomes for client satisfaction, health status, service delivery, and costs.
REQUIRED SKILLS AND ABILITIES:- Bilingual skills are a plus.
- Active, unrestricted RN license (BSN preferred).
- 2 years medical-surgical/outpatient experience required.
- Prefer experience with chronic disease case management.
- Excellent written and oral communication skills essential.
- Computer proficiency mandatory (Excel, Word, Outlook, PowerPoint, EMR).
- Excellent customer service and telephone skills are essential.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Develop wellness and prevention initiatives.
- Facilitate health education groups and 1:1 with patients.
- Participate in patient assessment, treatment plan development, and goal setting for all health home enrollees as appropriate.
- Assist in contacting medical providers and hospitals for admission/discharge.
- Provide patient education regarding medical diseases, treatments, and medications.
- Assist with obtaining, tracking, trending, and analyzing data and submitting reports as required.
- Utilize Missouri HealthNet Division (MHD) technology program and initiatives.
- Monitor and report performance measures and outcomes.
- Provide administrative and clinical leadership necessary to coordinate care within a patient-centered medical home.
- Triage phone calls, closely collaborate with the team, and establish relationships with internal and external resources.
- Manage the patient panel by identifying clinical trends, collecting and analyzing data, and engaging patients in educational meetings.
- Communicate and navigate Patient Centered Health Home (PCHH) patients in collaboration with the LPN Care Manager and other team members.
- Identify patients for appropriate enrollment in special program(s).
- Review population management reports for provider patient profiles.
- Responsible for documentation in EMR and oversight of other team members.
- Demonstrate flexibility to perform other duties as assigned.
SERVANT LEADERSHIP:- Exemplify ACCESS Family Care’s Core Values (C.A.R.E.) with patients and coworkers: Compassion, Access, Respect, and Excellence.
- Exemplify Servant Leadership Qualities: Trusted Servant, Humility, Forgiveness, Patience, Trustworthy.
EMPLOYEE PARTICIPATION/TEAM EFFORT:- Work cooperatively with all staff members; serving each other while promoting a team effort.
- Assist with the orientation and training of new team members.
- Initiate internal Event Report form as required.
PROBLEM SOLVING:- Demonstrate good judgment by taking appropriate actions regarding questionable concerns.
- Follow proper reporting procedures and processes.
- Report needs to appropriate management.
- Manage conflict in an appropriate and professional manner.
PRODUCTIVITY/EFFICIENCY:- Manage minimum standard patient panel as directed.
- Maintain a clean and organized work area.
- Respond to changing work requirements.
- Minimize non-productive time.
- Organize work areas to effectively complete varied assignments.
- Evaluate work and determine if further steps are needed.
- Take initiative to redo inadequate or incomplete work.
- Meet or exceed attendance guidelines.
CUSTOMER SERVICE:- Demonstrate a commitment to Access Family Care’s Mission.
- Follow dress code and appear professional.
- Provide high-quality customer services to internal and external customers.
- Retrieve and respond to voice messages timely.
- Greet everyone with friendliness and respect.
SAFETY AND SECURITY:- Read and understand HIPAA regulations.
- Observe safety and security procedures.
- Respond quickly and appropriately to all drills and codes.
WORKING ENVIRONMENT & PHYSICAL REQUIREMENTS:The individual in this position will have mobility within the clinic, working in an office environment with minimal exposure to temperature changes, noise, and dust. Employee may be exposed to body fluids, including blood. Regular schedules are established to meet the needs of our patients. Evenings and Saturdays may be required. Travel may be required.
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