NYU Langone Hospital - Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough.
POSITION SUMMARY: We have an exciting opportunity to join our team as a Patient Services Associate. In this role, the successful candidate performs diversified clerical functions in Registration/Information, Appointments, Patient Care modules and other areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. Maintains the security and confidentiality of patient information at all times.
JOB RESPONSIBILITIES:
- Discharge functions in accordance with LFHC discharge policies including, but not limited to:
- Create follow-up appointments in accordance with the provider's instructions.
- Create appointment for specialty services (including radiology) and ensure referrals are in place.
- Print all necessary documents for patients to take home including appointment records, referrals, and lab/radiology forms.
- Distribute Metro Cards when appropriate.
- Greet all patients, family or other related individuals while maintaining excellent customer service at all times.
- Electronic Health Record (eHR) competencies in accordance with LFHC eHR policies including, but not limited to:
- Scanning insurance card, photo ID and consents and other forms as directed.
- Capturing patient photo for the eHR.
- Web enabling all eligible patients with email addresses.
- Facilitating patient flow by changing visit status for office visits (including Check out when discharged).
- Changing status to No Show for Failed Appointments and assigning for recall.
- Monitoring and addressing Recall bins as per Failed Appointment policy.
- Works in conjunction with the healthcare team, participating in site improvement efforts, accepting coverage assignments.
- Reports problems with workflow, conflicts, further skill training and/or other related concerns to supervisory staff.
- Provides translation assistance as needed to facilitate the patient and provider interaction.
- Demonstrates an awareness of and respect for coworkers/patients' cultural backgrounds.
- Other functions as assigned by supervisory staff.
- Registration functions in accordance with LFHC Registration policies including, but not limited to:
- Visit registration.
- Translation needs & documentation.
- Verification of demographic information including Home Address, Proper phone number, Email address.
- Verification of Primary Care Provider.
- Verification of Site Indicator.
- Obtaining Photo ID and Insurance ID Card.
- Obtaining consent for treatment.
- Offering new patient packages inclusive of LFHC programs and services, contact phone numbers, after hour information, HIPAA and advance directive information.
- Financial functions in accordance with LFHC Financial policies including, but not limited to:
- Insurance eligibility verification at every visit.
- Collecting Co-pays, Deductibles, Self-Pay Rates when applicable.
- Determining eligibility for other financial programs and assisting with application completion for uninsured patients.
- Performing Cashiering tasks as assigned.
- Telephone functions in accordance with LFHC telephone policies including, but not limited to:
- Answering phones timely in a friendly customer service manner including identifying the facility's name and PSA's first name.
- Identifying the nature of the call and acting appropriately.
- Taking messages if necessary.
- Confirmation calls for upcoming appointments.
MINIMUM QUALIFICATIONS: To qualify you must have a High School Diploma or equivalent required. 2+ years relevant experience. Strong customer service and communication skills. Proficient in MS Excel, Word, and Outlook. Familiarity or prior experience with office setting. Prior customer service experience. Must be articulate with good interpersonal skills. Must have knowledge of computer keyboard and be able to type a minimum of 20 words per minute. Must be able to accurately enter data. Willingness to devote the time required completing assigned tasks on schedule.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Hospital - Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. NYU Langone Hospital-Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.
We require applications to be completed online.
Required Skills:
- High School Graduate
- Previous experience in secretarial/receptionist role (preferred)
- BLS
- Computer skills with Word, Excel
- Telephone etiquette
- Positive interpersonal communication skills
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