About Our Company
We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Job Description
The Epic Application Analyst is a representative of the Information Technology team and is responsible for establishing, fostering, and maintaining positive business relationships with New Jersey Urology co-workers; interdisciplinary workgroups; clinical and financial department representatives; Epic partners; and all other staff who use or interact with the Epic application suite.
What are examples of work that the Epic Analyst will do at VillageMD?
- Attends and participates actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs.
- Interprets end user requirements by fully discussing potential options and helping practices move towards optimal solution.
- Provides Epic and other applications software support, file maintenance, and build for break-fixes, optimizations, special updates, upgrades, and implementations.
- Oversees and/or performs analysis of necessary business/clinical application modifications and works with IT associates and/or the vendor to coordinate the modification.
- Creates test plans and tests new systems, version upgrades, and any system modifications.
- Installs/upgrades new/existing applications and components, configures application settings.
- Reviews other Application Analysts integrated test plans and documented outcomes for consistency and thoroughness for Epic applications.
- Maintains strong and positive relationships with all application vendors.
- Handles complex issues and problems, and refers only the most complex issues to management.
- Provides assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.
- Provides go-live and technical support for users on new applications, modules, and functionality.
- Provides and communicates clear documentation for support, status, and issues resolutions.
- Develops knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users.
- Remains current on Epic new version training for all applicable Epic certifications.
- Provides on-call application coverage as scheduled.
What will make you successful here?
- Exposure to Agile methodology for delivering software projects.
- Exposure to high-security environments where customer data is handled.
- Managing in remote, multi-time-zone, including offshore environments.
- Working with large-scale data-focused products.
- Having a low ego.
The following experience is relevant to us:
- Resolute Professional Billing Fundamentals Certification required.
- Resolute Professional Billing Administration Certification Required.
- Resolute Professional Billing Claims and Remittance Administration Certification Preferred.
- Charge Router Certification Preferred.
- Shared Revenue Administration Certification Preferred.
- MyChart Certification Preferred.
At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Company locations during regular business hours only. For information on job scams, visit https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.
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