Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
As a Clinical Manager at Ellie Mental Health, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.
The Clinical Manager is a mid-tier administrative role responsible for supporting the Clinic Director and Operations Director in the oversight of performance and operations of the clinic. This position supports the Clinic Director and clinic staff; assists with staffing needs; provides resource support and administrative oversight, while maintaining an active case load of clients.
We Offer:
- Unique pay model with industry leading compensation
- Comfortable, furnished offices and clinic environment
- A company rooted in values of creativity, humor, compassion, acceptance, determination, and authenticity
- Additional benefits and perks
- Commuter bonus (commuting from Albuquerque area)
Tasks & Responsibilities:
- Participate in the Ellie clinic manager meetings
- Participate in Ellie leadership meetings when requested
- Maintain billable hours expectations
- Triage clinic staff’s administrative questions and concerns by connecting them to appropriate tools and resources
- Troubleshoot issues within Valant, ADP, Teams, Outlook, and billing
- Review EHR service lines and complete error corrections as needed
- Collaborate with Clinic Director and Operations Director to support clinic in positive culture building (celebrations, anniversaries, community drives, etc.)
- Monitor clinic capacity and practice patterns in support of the Clinic Director and Operations Director in hiring to meet FTE staffing requirements (office space and client waitlist)
- Partner with Clinic Director and Operations Director to support administrative changes as needed (office space and waitlist)
- Coordinate with Clinic Director and Operations Director to support the hiring process; this includes screening, interviewing, and onboarding processes
- Coordinate office supply orders for clinic (ordering and monitoring)
- Co-facilitate clinic meetings and consultation groups, including documentation via a file note
- Collaborate with Clinic Director and Operations Director to maintain organizational policies and procedures
- Serve as back-up for Clinic Director when they are out of the office
- Support clinic staff development to ensure accurate use of Valant
- Additional duties as assigned
Required Skills/Abilities:
- Master’s Degree or higher education in mental health discipline
- Independently licensed with a New Mexico-issued clinical practice license (e.g., LISCW, LMFT, LPCC, LP)
- Strong leadership and problem-solving skill sets
- Strong working knowledge of state requirements regulating mental health practice
- Excellent verbal and written communication skills; Excellent interpersonal and customer service skills; Excellent organizational skills and attention to detail
- Working understanding of human resource principles, practices, and procedures
- Excellent time management skills with a proven ability to meet deadlines
- Ability to function well in a high-paced and changing environment
- Proficient with Microsoft 365 applications
- Adept at learning and navigating Electronic Health Record system
Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
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