As a Telehealth Nurse, you are responsible for contact with program patients and assessing any barriers that may be present for successful initiation and completion of therapy. The Telehealth Nurse will play an active role with each patient from the first point of patient program enrollment and throughout treatment to facilitate a timely and successful patient experience.
A typical day in the life of a Telehealth Nurse will include the following:
- Serve as a consistent resource throughout the continuum of program services, which includes identifying barriers to therapy and helping the patient understand and navigate such barriers.
- Serve as an educator who possesses knowledge and practical experience about clinical treatments and the strong emotions and financial implications associated with a new diagnosis, living with a chronic medical condition or life-threatening condition.
- Enable patients by providing them with information and education about:
- their prescribed therapy and course of treatment, fairly balanced with benefits and known side effects per manufacturer product information
- proper administration and dosing of prescribed therapy
- calling and working with the patient’s insurance payer to determine coverage benefits, anticipated out-of-pocket costs associated with their therapy and resources for financial assistance, where applicable based upon needs communicated by the patient
- support to help better manage the stress involved in their diagnosis.
- Empower the patient to participate in their personal care process by triaging the patient to support for other non-program needs such as social or other intervention programs.
- Reporting of Adverse Events/Product Complaint received in accordance with SOP and good manufacturer practices.
- Other duties as assigned by management.
This job might be for you if (must have requirements of the role):
- Clinical nursing experience with demonstrated competence in educating and managing patients with a new diagnosis or chronic medical condition.
- Knowledge about clinical aspects of the relevant disease state, including protocol therapy and common prescribing algorithms.
- General computer skills.
- Able to adapt to changing work assignments.
- Be service oriented and anticipate, recognize and meet the needs of others.
- Excellent interpersonal skills required, with specific ability to communicate effectively with patients, family members, and physicians.
- Ability to multitask effectively.
- Ability to recognize emotions and their effects.
- Sureness about self-worth and capabilities.
- Manage disruptive impulses.
- Maintain standards of honesty and integrity.
- Take responsibility for performance.
- Be adaptable and handle change with flexibility.
- Be innovative and open to new ideas.
- Achievement driven; constantly striving to improve or to meet a standard of excellence.
- Align with the goals of the group or organization and communicate effectively within the group.
- Ready to take initiative and act on opportunities.
- Be optimistic and pursue goals persistently despite obstacles and setbacks.
Requirements:
- Registered Nurse licensed in the state of Indiana or Kentucky.
- 2-3 years of nursing experience with relevant disease state experience preferred.
- Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus.
- Case management or Clinical Trial Nurse experience, a plus.
- Bachelor's degree preferred.
All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19. We are located in Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year).
Physical Demands & Work Environment:
This job is in office and operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy. This position requires our nurses to be available for inbound phone calls as a part of their role and make outbound calls as necessary. Although very minimal, flexibility to travel as needed is preferred. Our nurses work a rotating schedule between the hours of 8 am to 11 pm Monday-Friday.
Due to investment in program specific training, candidates are expected to maintain role for a minimum of 6 months, or within a client-facing role, prior to being considered eligible for lateral or promotion level move. PharmaCord is committed to creating a strong company culture that values collaboration, employee development, and promotion from within. Exceptions will be reviewed on a case-by-case basis to assess business need and service impact.
Once you land this position, you’ll get to enjoy:
- Company paid Short-term Disability (STD).
- Increased competitive 401(k) company match up to 4%.
- Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees.
- PharmaCord has not increased healthcare premiums in the past 4 years.
- Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents).
- Wellness discounts of up to $260 per year for participation in wellness program.
- Annual HSA employer contribution.
- Company paid and voluntary Life Insurance options.
- Voluntary Life, AD&D and Long-Term Disability Insurances.
- Paid Parental Leave of Absence.
- Wellness and Employee Assistance Programs.
- PTO benefits, flex days and paid holidays.
- Employee Referral Program.
- Ambassador Program.
- Tuition reimbursement program up to $5,000 per year.
- Competitive starting pay rates.
- Yearly merit increases.
- Toll reimbursement program (valued at $678.60 per year).
- This role may be eligible for a hybrid schedule (50% in office, 50% remote). To qualify for a hybrid schedule, you are required to work a minimum of 6 months on-site at our headquarters location. You must show you've successfully completed training, are in good performance and attendance standing, and are consistently meeting KPI's as outlined within the program business rules.
A Career You'll Love:
- Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021.
- Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace.
- Opportunities for advancement with a company that supports personal and professional growth.
- A challenging, stimulating work environment that encourages new ideas.
- Exposure to many learning and development opportunities.
- Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience.
- Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!
Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.
In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19. PharmaCord is unable to sponsor employees at this time.
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