We are seeking a Patient Service Coordinator/Medical Assistant for a position within the Division of General Internal Medicine. This position has dual responsibilities as both a Patient Service Coordinator and Medical Assistant and will work in the Internal Medicine practice at Green Spring Station.
Specific Duties & Responsibilities
Medical Assistant Responsibilities: approximately 75%
Clinical
- Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team.
- Collects patient information and assessment data. Obtains and records patient's vital signs, temperature, pulse, respirations, blood pressure, weight and height.
- Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner.
- Obtains additional data from patient and significant other based on initial data collection.
- Performs chart review prior to clinic visit to obtain historical data.
- Monitors patient status recognizing and reporting abnormal findings or changes in condition.
- Organizes patient care activities based on assessment findings.
- Confirms and clarifies written orders prior to implementation of delegated tasks.
- Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
- Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures. (See attached skills list).
- Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment). Proactively problem-solves and identifies solutions to barriers to safety.
- Appropriately obtains and manages specimens, including labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing.
- Recognizes emergency situations and implements emergency procedures according to clinic guidelines. Administers first aid, CPR, and maintains emergency equipment and supplies.
- Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies. Identifies patient's need for additional information and refers to appropriate healthcare resources.
- Performs injections, including but not limited to, flu, Hepatitis A, B, and C.
- Obtains lab results, and under MD guidance, does routine patient notification of results.
Unit Operations: In close partnership with health care team, assures smooth and efficient patient flow and clinical operation.
- Assists patients to exam room and prepares patients for examination. Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs.
- Directs patients with medical complaints who call or arrive to the clinic to the patient's physician and/or emergency room for assistance.
- Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. Recognizes patient care trends affecting unit supplies and notifies clinic manager.
- Operates clinical equipment according to equipment procedures including safety and quality control checks. Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Reports findings to appropriate person or arranges for repairs as required.
- Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
- Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands.
- Works with healthcare team to assure smooth and efficient patient flow and clinical operation. Problem solves obstacles to throughput process and notifies manager and patients of wait time.
- Assists with front desk duties, including but not limited to:
- Filing
- Scanning
- Purging Records
- Clearing the fax machine and distributing documents appropriately
- Printing EMR notes
Patient Service Coordinator position responsibilities: approximately 25%
- Offers friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at assigned clinic.
- Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment.
- Schedules patients for laboratory tests, medical examinations, and consultations. Relays information to patients regarding preparation for laboratory tests and examinations.
- Coordinates visits either within the department or between several departments.
- Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
- Prints and mails directions, maps, fee schedules, and department specific information to patients.
- Sends medical questionnaire forms to patients to obtain missing information.
- Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
- Obtains and/or verifies patient's demographic data by phone or in person.
- Confirms appointments by telephone and/or mail. Fills vacancies due to cancellations.
- Obtains pre-certifications as required by patients' health care insurers or managed care providers.
- Registers patients for clinical appointments using computerized database.
- Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
- Arranges or assists in arranging patient transportation.
- Answers phones and provides routine information to callers. If a patient has to be admitted to the hospital, takes care of administrative tasks of admission so that the patient may go directly to the floor.
- Reviews patient charges and extracts chargeable items.
- Collects time of service payments, issues receipts, and prepares cash settlement records.
- Inputs diagnostic and procedure codes to TAP system for computer billing.
- Discusses patient charges, if appropriate, with patients and/or patients' families. Works with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refers patient to appropriate office and ensures application for funds has been made. Prepares patient's statement of charges and reviews with patient.
- Assists with basic insurance and third-party queries and explains payment policies.
- Mails lab and patient result letters, files, creates and maintains paper and electronic patient charts, provides accurate and timely messages to MDs, fulfills HIPAA compliant ingoing and outgoing medical records requests, manages incoming and outgoing faxes, provides accurate appointment entry/check in/check out.
Skills and Abilities
- Good interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.
- Ability to use computer keyboard functions to input and obtain data.
Minimum Qualifications
- High School Diploma/GED.
- Certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire.
- One year work experience in customer service required.
Classified Title: Patient Service Coordinator/Medical Assistant
Job Posting Title (Working Title): Patient Service Coordinator/Medical Assistant
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($43,573 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: 8:30a-5:00p
Exempt Status: Non-Exempt
Location: JH at Greenspring Station
Department name: SOM DOM General Internal Medicine
Personnel area: School of Medicine
#J-18808-Ljbffr
