Job Details:
Epic Application Analysts are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, documentation, and ongoing support of Epic applications.
Responsibilities:
Technical Support
- Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
- Use expertise to create critical, technical documentation of service requests.
System Maintenance/Improvement
- Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
- Perform maintenance tasks which include, claim form modifications, clearinghouse edits, claims definition file updates, batch job configuration, remittances, work queue creation and modification (claim edit, charge review, follow-up, credit, etc.), payer/plan creation and modification, etc. Also, participate in development, execution, and sign-off of system testing.
- Develop and maintain detailed documentation on system configurations and technical components.
- Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.
Client Support
- Maintain regular communication with and collaborate with client support representatives, client's business community, and end users to ensure the system meets the client's business needs.
- Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
- Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
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