Position Details
Position Information
| Recruitment/Posting Title | Clinical Services Representative I |
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| Job Category | Staff & Executive - Administrative & Support |
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| Department | RHG-RWJ Neurosurgery Clinic |
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| Overview | New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick, RBHS includes eight schools, a behavioral health network, and six centers and institutes that focus on cancer treatment and research, neuroscience, clinical and translational research, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state including New Brunswick, Piscataway, Newark, Scotch Plains, Somerset, Blackwood, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. |
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| Posting Summary | Rutgers, The State University of New Jersey, is seeking a Clinical Services Representative I for the Neurosurgery Clinic at the Robert Wood Johnson Medical School.
Under general supervision, carries out a variety of front-desk services related to cash collection and serves as a receptionist.
Among the key duties of this position are the following:- Registers patients presenting for treatment; enters all biographic and insurance information into computer system.
- Obtains a copy of patients' Medicaid/Medicaid HMO card and verifies and updates information as needed; ensures that the designated insurance co-payment is collected before patient is seen by student.
- Responsible for the collection and posting of patients' payments.
- Responds with good customer service to patient inquiries or transfers, as appropriate, to a financial coordinator.
- Prepares and balances receipts daily for the bank deposits.
- Responsible for requesting charts for next day and ensuring that they are received.
- Calls patients with scheduling recall reminders and advises them as needed to make payments; arranges for scheduling with financial coordinator if required.
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| Position Status | Full Time |
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| Work Arrangement | This position requires a fully on-site work arrangement. |
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| FLSA | Nonexempt |
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| Grade | 185 |
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| Annual Minimum Salary | 48652.50 |
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| Annual Mid Range Salary | 49627.50 |
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| Annual Maximum Salary | 51109.50 |
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| Standard Hours | 37.50 |
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| Union Description | Teamsters 97 |
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| Payroll Designation | PeopleSoft |
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| Benefits | Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview. |
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| Terms of Appointment | Staff - 12 month |
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| Position Pension Eligibility | PERS |
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Qualifications
| Minimum Education and Experience | - Three (3) years of experience in physician, hospital or health center billing setting, including management of various types of insurance billing processes.
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| Required Knowledge, Skills, and Abilities | - Bi-lingual (English/Spanish) skills.
- Knowledge of medical terminology.
- Must be familiar with the billing practices of Medicaid and Medicare.
- Requires working with office equipment and confidential patient records and correspondence.
- Required to proofread and check documents for accuracy.
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| Preferred Qualifications | - Candidates having experience working in a Federally Qualified Health Center a plus.
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| Physical Demands and Work Environment | Physical Demands: - Standing, walking, bending and talking.
- Must be able to lift and move supply boxes, 10 pounds.
Work Environment: - Clinic and office operations.
- Moderate noise.
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| Special Conditions | - May require working evenings and/or Saturdays.
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Posting Details
| Posting Number | 24ST2365 |
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| Regional Campus | Rutgers Biomedical and Health Sciences (RBHS) |
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| Home Location Campus | Downtown New Brunswick |
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| City | New Brunswick |
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| State | NJ |
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Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.
Affirmative Action/Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement.
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