Position Information
Recruitment/Posting Title: Certified Medical Assistant (Medical Services Assistant), Multiple Vacancies
Job Category: Staff & Executive - Healthcare - Medical and Patient Services
Department: RHG-RWJ OHNS Clinic
Overview: New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university-wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Medical Services Assistant for the Otolaryngology Clinic at the Robert Wood Johnson Medical School. The Medical Services Assistant performs administrative and clinical tasks as assigned to support effective and efficient office operations. Among the key duties of this position are the following:
- Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements.
- Obtains pre-certification and/or prior authorization from insurance companies for patient management as assigned.
- Monitors patient flow, and communicates with any issues or problems that arise with the clinical staff; seeks assistance from clinical staff when communication back to the waiting room is needed.
- Explains procedures and treatments to patient to gain cooperation, understanding and allay apprehension.
- Documents all patient correspondence and correspondence with other pertinent health care providers.
- Observes patient, records significant conditions and reactions, and notifies supervisor or Physician of patient's condition and reactions to drugs, treatment and significant incidents.
Position Status: Full Time
Work Arrangement: This position requires a fully on-site work arrangement.
FLSA: Nonexempt
Grade: 175
Annual Minimum Salary: 49545.60
Annual Mid Range Salary: 50585.60
Annual Maximum Salary: 52104.00
Standard Hours: 40.00
Union Description: Teamsters 97
Terms of Appointment: Staff - 12 month
Position Pension Eligibility: PERS
Qualifications
Minimum Education and Experience:
- Meets the New Jersey Board of Medical Examiners definition of a "certified medical assistant" as outlined in NJAC 13:35-6.4(a)2.
- At least one (1) year of relevant experience required, preferably in a medical office setting.
Required Knowledge, Skills, and Abilities:
- Knowledge of medical terminology.
- The ability to function in a team environment.
Preferred Qualifications:
- Bilingual skills (English/Spanish); completion of medical interpreter training course.
Physical Demands and Work Environment:
- Physical Demands: Position requires standing, walking, sitting, use of the hands to finger, handle or feel, talk and hear 2/3 of the time, reach with hands and arms over 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time. Position requires lifting 1/3 of the time up to 10 pounds, and under 1/3 of the time up to 25 pounds.
- Work Environment: Moderate noise environment with some exposure (less than 1/3 of the time) to blood borne pathogens requiring the use of personal protective equipment; some potential exposure (less than 1/3 of the time) to hazardous waste.
Special Conditions:
- Able to travel to provide coverage at "off-site" practices as needed.
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