Job Title: Refund Coordinator
Location: Dallas, TX
Pay: $22-24/hr
Industry: Healthcare, Medical, or Dental Billing
About the Role:
The Refund Coordinator will manage reimbursements to guarantors and insurance carriers while ensuring the validity of credit balances or overpayments. The role includes processing credit balances, maintaining account integrity, and identifying and correcting any ledger discrepancies. The ideal candidate will have a strong attention to detail and exceptional customer service skills.
Key Responsibilities:
- Evaluate account ledgers and determine the validity of credit balances or overpayments.
- Maintain the credit balance report, ensuring accuracy and timely updates.
- Research and resolve inquiries regarding overpayments made by insurance companies.
- Work credit balance refund reports and follow refund policies for specific dollar amounts.
- Resolve line-by-line posting issues for insurance overpayments.
- Post patient and insurance refunds to patient accounts.
- Handle correspondence regarding overpayments through the banking system.
- Communicate with patients or guarantors to determine if credits should remain on the account for future treatment or be refunded immediately.
- Maintain contact notes for all communications (phone, email, letters, etc.) related to the account.
- Provide high-quality customer service to internal teams and external customers.
- Support other team members during periods of high activity.
- Perform other related duties as assigned by management.
Qualifications:
- High School Diploma or equivalent.
- 2+ years of experience as a Refund Coordinator in a healthcare or dental setting.
- Strong proficiency in MS Office (Outlook, Excel, SharePoint, MS Teams) and billing software.
- Excellent communication, research, problem-solving, and time management skills.
- High level of accuracy, efficiency, and accountability in performing tasks.
- Strong attention to detail and the ability to multitask effectively.
- Passionate about delivering excellent healthcare services.
Work Schedule:
- Full-time: 8-hour shifts, Monday to Friday.
Special Requirements:
- On-site work is required, as this is essential to the position.
- Physical requirements include sitting for approximately 80% of the workday, with occasional stooping, standing, bending, and walking.
- Must be able to lift up to 25 lbs if needed.
Summary:
This position is well-suited for someone with a strong background in healthcare or dental billing, particularly in managing refunds and resolving payment discrepancies. The Refund Coordinator will be a key contributor to ensuring account integrity and maintaining a high standard of customer service for both patients and internal staff.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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