NYU GROSSMAN SCHOOL OF MEDICINE is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care.
POSITION SUMMARY:
We have an exciting opportunity to join our team as a FGP Medical Secretary. In this role, the successful candidate will be responsible for providing basic support services for Medical Office intake operations. Assist with post-visit inter-departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the Medical Center. Obtains pre-authorizations/certifications for treatments and diagnostic procedures as appropriate. May provide assistance to less senior staff and cover the front-desk as needed.
JOB RESPONSIBILITIES:
- Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.)
- Schedules routine appointments and follow ups for visits and procedures that do not require/or have already been pre-authorized. Prepares the daily schedule.
- Responsible for patient check-in and check-out. Gathers all patient demographic related data and materials from patients and/or their representatives.
- Scan all necessary documents (insurance cards, lab requisitions, etc) into the intake system.
- Monitors intake work queue for timely intake completion.
- Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
- Types routine material such as forms and letters, envelopes, etc.
- Maintains and receives files for area. Maintains files in organized and up-to-date manner in order to facilitate their retrieval.
- Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies.
- Prepares simple, routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed.
- Maintains workload statistics and other data for departmental records.
- Primarily responsible for taking patient phone calls and scheduling over the phone.
- Post patient-appointment, coordinates inter-departmental scheduling for specialist visits, scans and procedures in accordance with insurance coverage.
- Responsible for Pre-Authorizations and Certifications with the exception of surgical procedures.
- May delegate and oversee the work to less senior staff. Reviews work of less senior staff.
- Performs other related duties as needed by providers and supervisors.
MINIMUM QUALIFICATIONS:
To qualify you must have a High School diploma. 1 year of relevant medical clerical experience or the equivalent combination of education and experience. Must include prior physician practice experience and knowledge of medical terminology. Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required.
PREFERRED QUALIFICATIONS:
Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills.
Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.
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