Requisition ID: 861533
Store #: 00M239 FE Natick
Position: Part-Time
Total Rewards: Benefits/Incentive Information
At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction.
When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company.
For Eyes is part of EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.
GENERAL FUNCTION
The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the For Eyes Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store's key performance indicators by supporting the Doctor in the routine practice of Optometry under the general direction of the Store Manager and within the scope of state law and the policies of For Eyes.
MAJOR DUTIES & RESPONSIBILITIES
- Greets customers without delay (within 30 seconds).
- Promptly answers the telephone (3 rings) in a friendly and courteous manner.
- In Doctor's office, explains all required paperwork, tests, products, and services as well as the appropriate time frame.
- Attentive to details; reviews prescriptions and/or patient information carefully.
- Shows patience and courtesy to indecisive or difficult customers and patients.
- Performs work accurately and thoroughly despite time pressure and customer volume.
- Identifies situations involving unsatisfied customers and acts quickly for resolution.
- Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
- Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
- Places contact lens orders, processes shipments, and submits invoices for payment.
- Operates the POS system terminal inputting customer/patient and prescription information with accuracy.
- Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
- Maintains a safe working environment for all associates/patients.
- Quickly responds to changes in store promotions with appropriate staff communications.
RETAIL
- Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
- Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle, and budget.
DOCTOR'S OFFICE
- Performs all pre-examination testing with accuracy and attention to detail.
- Provides coaching and guidance to patients on the care and handling of contact lenses.
- Responsible for the maintenance and disinfection of contact lens inventory.
BASIC QUALIFICATIONS
- High School graduate or equivalent
- Strong customer service skills
- Knowledge of current fashion trends
- Leadership skills
- Strong communicator and listener
- Problem-solving ability
- Familiarity with cash register, computers, and calculators
- Organization skills
- Sales skills
- Strong basic math skills
- Knowledge of office and store merchandise
PREFERRED QUALIFICATIONS
- Previous experience in customer service, retail, and/or optical
- Strong interpersonal skills
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.
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