Job Description
POSITION SUMMARY
Responsible for directing, supervising and coordinating patient care activities and nursing services of a nursing unit on a 24 hour basis. Monitor and assures proper patient care delivery in accordance with quality standards. Oversees and assigns patient care duties to nursing unit professional and support staff in order to maximize utilization of their time and abilities.
Principal Duties:
- Provides departmental leadership for the operation of selected patient care departments within the Division to ensure the delivery of quality patient care.
- Manages human resources. Ensures systems are in place to provide for developmental needs of staff.
- Manages departmental fiscal responsibilities.
- Demonstrates effective communications/human relations skills reflecting a team-oriented approach.
- Demonstrates accountability for self.
Customer Service:
- Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
- Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience.
- Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
- Demonstrates commitment to excellent service recovery when a customer's expectations have not been met.
Commitment to Co-Workers:
- Offers assistance to colleagues and other departments when needed.
- Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
Communication Etiquette:
- Respectful, courteous and professional in all forms of communication.
- Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department.
Self Management:
- Reports to work appropriately groomed and in compliance with the Hospital's dress code.
- Completes mandatory, annual education and competency requirements.
For Supervisory Positions Only:
This position supervises jobs that are:
- Service
- Admin. Support
- Technical
- Professional
- Supervisory
Supervisory responsibilities typically include:
- Evaluating Job Performance
- Disciplining/terminating
- Scheduling - Work/Time Off
- Recommending Salary Actions
- Interviewing/Hiring
- Coaching/Mentoring
- Directing/Assigning/Reviewing Work
- Training/Developing
- Promoting
Company Description
Located in Largo in the heart of Prince George's County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients.
Qualifications
POSITION REQUIREMENTS:
Licensure/Certification/Registration:
Required: Current license in good standing as a Registered Nurse in Maryland or a compact state.
Preferred: Certification in a specialty area is preferred.
Education/Knowledge:
Attained Level: Professional, except if assigned to a Level 3 NICU an Advanced Professional is required.
Preferred: Master of Science in Nursing, except if assigned to a Level 3 NICU.
Applicable Experience:
Experience (years): Required: 3 - 5 years.
Technical/Clinical Skills:
Basic knowledge and working experience with Medical Terminology.
Communication Skills & Abilities:
Select highest applicable level: Conflicting Issues; Mediate; Strong Writing Skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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