Description
Reporting directly to the Manager, provide direct support to patients and work independently in assigned location. Position may support various Head & Neck Clinic locations remotely as needed from assigned Torrance location including Santa Clarita, Westwood, Santa Monica, Thousand Oaks, Torrance, and others. Major duties include but are not limited to:
- Acting as a liaison for the patients by assisting them in accessing service within the health system.
- Facilitating communication with referring physicians.
- Obtaining authorizations.
- Scheduling surgeries.
- Referring patients to appropriate resources and providing follow-up.
- Providing support to the patient to ensure an excellent patient experience.
On-site attendance required.
Salary Range: $29.42 - $42.14 hourly
Qualifications
Required:
- Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
- Ability to establish and maintain productive working relationships with faculty, staff, administration, and patients from various social, cultural, and economic backgrounds.
- Ability to creatively integrate competing demands into a productive working environment.
- Excellent written and verbal communications skills.
- Ability to interact diplomatically and sympathetically, in a cheerful manner, with proper etiquette and professionalism.
- Ability to use health system computer systems, and utilize the various resources and tools effectively.
- Ability to obtain authorizations in a timely manner.
- Ability to schedule surgeries accurately in a timely manner.
- Ability to work occasional overtime.
- Ability to have flexibility in work schedules and locations as needed.
Preferred:
- Experience working in a surgical clinic.
- Previous working knowledge of patient-related policies and procedures as well as a thorough understanding of the University system and its services and programs.
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