“Improving the lives of those with chronic care diseases while providing solutions to our customers.”
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
PLEASE NOTE THIS IS AN IN-PERSON ROLE
Essential Duties:
Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.
Responsibilities:
- Answers incoming phone calls and faxes, takes customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items.
- Maintains open communication with patients/clients and referral sources.
- Responds to patient/client questions and problems.
- Services walk-in customers as needed.
- Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested.
- Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
- Verifies medical necessity with physician.
- Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract.
- Verifies payer (with matrix), obtains authorization, expiration date.
- Verifies patient demographics and prior equipment usage with patient.
- Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
- Enters data and each order (new or otherwise) in system accurately and in a timely manner.
- Processes closet and on-call orders as received.
- Enters notes in appropriate areas of insurance, general, and authorizations in the computer system.
- Processes orders to shipping or dispatching for Technician or RT deliveries.
- Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information.
- Attends all departmental meetings, company meetings, and in-services.
- Reports to work daily and is ready to work at the scheduled start time.
- Works Saturday assignment as needed or scheduled.
- Performs any other duties that may be requested by supervisor or management.
- Understands and adheres to all of SuperCare Health company policies.
- Remains knowledgeable to date on all products, guidelines, and insurance coverage trends.
- Maintains a professional, safe, and clean work environment.
- Performs all other duties as assigned and required.
- Must meet a minimum of monthly goals.
- Schedule- varying start times.
- Fundamental Computer Skills.
Education and or Work Experience Requirements:
- Experience with Medical Supply Company.
- Knowledge of diagnosis and Medical terminology.
- Excellent Customer Service skills.
- Detail oriented.
- Previous Management/Supervisor or Lead experience.
- Proficiency in Microsoft Word, Outlook, and PowerPoint.
- Experience in healthcare, medical and/or HME industry (preferred).
- Ability to work on multiple tasks. Plan and prioritize activities to achieve results and meet deadlines.
- Strong organizational skills and detail-oriented.
- Bilingual Spanish Preferred.
Location:
- Corporate location is in City of Industry.
Benefits:
- Medical.
- Dental.
- Vision.
- Flexible Savings Account.
- 401K.
- Voluntary Life Insurance.
- Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks:
- Paid Training.
- Paid Time Off.
- Sick Time.
- Growth Opportunities.
- Employee Referral Reward Program.
- Employee Discount Program.
Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests.
What SuperCare Health is About:
SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to-end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.
Connect With Us!
Company Website https://supercarehealth.com/
Company Business Hours - 8:30 AM – 5:30 PM PST
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