Licensed Optician - Dedham, MA - LensCrafters

Davita Inc. • Dedham, MA, United States • $200k - $250k / year • 1w ago

Requisition ID: 858466

Store #: 000208 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information

At LensCrafters, we're passionate about bringing people better sight. It takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores, and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

The Licensed Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high-quality eyewear that exceeds our customers' expectations.

MAJOR DUTIES & RESPONSIBILITIES

Welcome all customers, set expectations with customers
Custom fit glasses and precisely place prescription in lenses
Acts as a leader in optical acumen
Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards and customer needs
Assists team with complex product needs and prescriptions
Accurate and thorough use of technology despite time pressure and customer volume, exceptional product knowledge, use of appropriate tools
Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied and expectations are exceeded, solution driven
Ability to multi-task, prioritize and manage time with competing priorities
Strive to achieve exceptional results on Brand KPIs and competencies
Take pride in store appearance, help to keep store clean, attractive and organized
Inform management of safety opportunities; demonstrates safe work practices
Resourceful, self-motivated with a desire for continual learning, improvement and results
Adhere to company policies and procedures, including discounts, promotions and inventory management

BASIC QUALIFICATIONS

High School graduate or equivalent
State Licensure
Optical dispensing experience
Strong customer service skills: communicator, listener and team builder
Knowledge of current store merchandise
Strong basic math skills
Awareness of current fashion trends
Selling skills - ability to use and carry an iPAD/tablet
Familiarity with POS, computers and calculators
Embrace new technology and change

PREFERRED QUALIFICATIONS

Previous customer service and retail experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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