ResponsibilitiesABOUT AIKEN PHYSICIANS ALLIANCE
Aiken Physicians Alliance is affiliated with Aiken Regional Medical Centers, a 273-bed acute care facility offering a comprehensive range of specialties and services. Aiken Regional Medical Center has been ranked a top hospital in South Carolina by the Carolina Center for Medical Excellence for its treatment of heart attack, heart failure, and pneumonia and has been recognized as an "A" rated facility by the Leapfrog Group.
Aiken Physicians Alliance provides dedicated primary and specialty care for you and your family. Our family medicine providers are devoted to treating the whole person and provide comprehensive care for people of all ages. Our specialists are highly trained and experienced and work as part of an interdisciplinary team to provide care to patients. Aiken Physicians Alliance offers Primary Care, Cardiology, General Surgery, Gastroenterology, Orthopedics, Neurology, Neurosurgery, Pulmonology, and Urology Care. You will work with a Care Team of physicians, advanced practitioners, and staff providing compassionate and quality care. We have a welcoming environment and believe in strong team engagement.
Position Summary: Reporting to the Practice Manager, the Medical Office Specialist is responsible for front desk coverage for the medical practice which includes registration, check-in, collecting co-pays, scheduling appointments, billing patients, and scanning records into EMR, reports, and correspondence. This role requires medical terminology knowledge, organization and communication skills, adaptability to flexible work schedules and frequent interruptions, and a professional appearance, all while maintaining a calm disposition, problem-solving, and decision-making skills. The candidate must be reliable, tactful, honest, and discreet in maintaining confidentiality at all times.
JOB DUTIES/RESPONSIBILITIES:
- Fulfills patient care responsibilities as assigned, which may include checking schedules and organizing patient flow; relaying instructions to patients/families; answering calls and providing pertinent information.
- Fulfills clerical responsibilities as assigned, which may include sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing charts to ensure information is completed and accurate.
- Fulfills organizational responsibilities as assigned, which may include respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly; scheduling patients for procedures; and completing insurance forms for doctors. Compiles end-of-day deposits and end-of-day reports. Follow written policies.
- Books, coordinates, and reschedules patient appointments; relays necessary messages to staff; greets and registers patients in a prompt, pleasant, and helpful manner; provides necessary instructions/directions. Informs appropriate department/person of patient's arrival; verifies necessary information and records in the medical record; uses the computer system to generate information necessary for billing; and updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
- Maintains and updates current information on physicians' schedules ensuring that patients are scheduled properly and appointments are confirmed; answers telephone, screens calls, takes messages, and provides information; answers questions regarding patient appointments and testing; assembles new patients' charts for the next day visit; updates profiles on all patients; fulfills organizational responsibilities as assigned which may include respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly; educates patients before and after procedures; maintains schedule; performs appointment follow-ups; acts as receptionist as necessary; and travels between facilities as requested.
- Performs other duties such as answering phone calls and routing to the appropriate party. Always informs patients they are going to go to voicemail. Takes accurate, complete written messages as required.
Qualifications
- Minimum of one year of medical experience preferred.
- Job requires being reliable, responsible, dependable, and fulfilling obligations.
- Job requires being careful about detail and thorough in completing work tasks.
- Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology.
- Knowledge of electronic equipment, computer hardware and software, including applications and programming.
- Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- High school graduate or equivalent.
- Completed a Medical Office Assistant/Specialist program or Medical Assistant program preferred.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.
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