Job Summary
At Dollywood Parks & Resorts, we create memories worth repeating. We want to hire folks who love having a great time, and who want to encourage our guests do the same. Dollywood’s Hosts are more than just employees, they are a part of our extended family. Come be a part of all the fun we are having!
The Wildwood Grove Team Member is trained in and supports the Wildwood Grove area of functional operations for Foods, Operations, and Merchandise in at Dollywood Theme Park. This position provides multi-team members with valuable knowledge and experience that produces a well-rounded view of operations in each department. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.
Summary of Major Duties and Responsibilities
- Complete training on the operational and functions of most divisions.
- Support the operations of Dollywood Company properties by working in a variety of roles that best help the daily staffing needs.
- Work flexible varying hours and at different locations.
- Maintain a professional relationship with all operational divisions.
- Maintain a friendly attitude toward Guests and Hosts. Greet guests, answer questions, and exceed expectations.
- Verbally communicate and enforce safety policies, procedures, operational and attraction rules in various roles.
- Visually observe Guests’ actions to ensure a safe Guest experience. Report unsafe acts to appropriate management.
- Follow policies and guidelines of each position and property as outlined during training.
- Keep all work areas clean and organized.
- Execute proper cash handling procedures in roles where required.
- Assist with the facilitation of lines as directed to reduce the Guest wait time.
- Provide prompt, courteous attention to Guests in the role in which you are assigned for the shift.
- Guest Excellence and Employee Excellence/Expectations must be maintained in accordance to Dollywood Company property policies.
Management reserves the right to change and/or add to these duties at any time.
Required Skills
Personality and Attitude Requirements
- Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Must be committed to continuous improvement.
- Must have professional appearance with good personal hygiene.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must enjoy a fast-paced, dynamic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
- Must reflect Dollywood’s core values through the lens of dignity and respect.
- Must be able to remain attentive and alert.
- Must be an excellent verbal communicator – accurate, consistent and detailed.
Essential Functions Necessary to Perform Job Duties
- Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Able to maintain good personal hygiene.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to comprehend instructions and retain information.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to be productive in a fast-paced, dynamic environment.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time.
- Able to operate/drive a company vehicle with valid TN driver’s license.
- Able to add, subtract, multiply and divide with accuracy.
- Able to lift up to 30 pounds without assistance and 50 pounds with assistance.
- Able to communicate effectively using standard English grammar and punctuation.
- Able to tolerate temperatures of 0 to 140 degrees.
- Able to work outdoors.
- Able to hear, see and speak clearly to include use of PA system and two-way radio.
- Able to be subjected to periodic random drug screening as outlined by company policy.
- Able to wear all PPE as required.
- Able to work with all chemicals/detergents utilized in the area.
Attractions Team Requirements:
- Able to wear a full body safety harness and climb up to a 200 foot lift in order to perform inspections, conduct ride evaluations and Host training.
- Able to climb evacuation steps and maintain good balance.
- Able to ride all rides/attractions which require a physical ride through inspection.
- Able to work in any assigned area of Attractions and perform other functions as assigned.
Special Events Team Requirements:
- Able to follow specific directions from Events Coordinator.
- Able to follow all safety guidelines for the event job being performed.
- Able to follow all scheduling needs of the event that you are assigned.
Foods Team Requirements:
- Able to use equipment such as, but not limited to, cash registers, guest ordering systems, grills, fryers, steam kettles, drink machines, dough machines, ovens, warmers, popcorn machines, ice cream machines, knives, slicers, wedgers, rolling carts, carrying trays, tray jacks, dishwashers, bus tubs and carts, dollies, brooms, mops, etc.
- Basic math skills necessary to count out change to guests as applicable.
- Must be able to lift 30 pounds with or without 2 person lift. 30+ pounds require a 2 person lift.
- Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training.
- Must be able to work and tolerate temperatures ranging from 0 to 120 degrees.
- Must comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedures.
Merchandise Team Requirements:
- Able to display salesmanship qualities and create a favorable impression with our guests.
- Must be able to comprehend, analyze and retain information to perform daily tasks, such as cash handling procedures and complete daily register operation reconciliation paperwork.
- Must be able to operate equipment such as, but not limited to, cash registers and camera equipment.
- Basic math skills to include the ability to add, subtract, multiply, divide and figure percentages.
- Must be able to maintain inventory in the store daily while following the Merchandise Visual Standards.
- Must be able to maintain integrity standards of each location to provide high quality guest experience.
Required Experience
- High School diploma or equivalent.
- Must be at least 16 years of age.
- Must be able to submit to and pass a pre-employment offer drug screen and background check.
- Prior cash handling experience, Preferred.
- Prior sales experience, Preferred.
- Must have basic computer skills. Proven experience with common office software such as Microsoft Windows and Microsoft Office, Outlook, etc.
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
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