Phlebotomist II Site Lead - Norwich, CT - Monday to Friday (Rotational Weekends) - 7:30am-4:30pm
Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR II-Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II-Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner.
This role will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and could also lead one or more PSR on site.
The PSR II-Site Lead will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center, in a house call environment, long-term care, or as business needs dictate.
Pay Range: $20.78- $22.96 / hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
- 15 PTO days first year
- Paid Holidays
- Annual Bonus Opportunity
- 401(k) with matching contributions
- Variable compensation plan (AIP) bonus
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Blueprint for Wellness
- Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
- Opportunities for career advancement
- Training provided!
Responsibilities:
- Collect specimens according to established procedures, including drug screens, biometric screening, and insurance exams.
- Administer oral solutions according to established training.
- Research test/client information and confirm and verify all written and electronic orders.
- Complete all data entry requirements accurately including patient registration and test orders.
- Enter billing information and collect payments when required.
- Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
- Perform departmental-related clerical duties when assigned.
- Read, understand, and comply with departmental policies, protocols, and procedures.
- Perform verification of patient demographic info/initials including patient signature post-venipuncture.
- Assist with compilation and submission of monthly statistics and data.
- Maintain all appropriate phlebotomy logs in a timely manner.
- Complete training courses and keep up-to-date with the latest phlebotomy techniques.
- Travel to Territory Manager meeting if held off-site or off normal shift.
- Participate on special projects and teams.
- Stay up to date on company communications.
- Perform Point of Care (POC) testing as needed.
- Act as mentor and resource for new employees.
- Assist with periodic inventory counts.
- Assist with the preparation of schedules for the assigned workgroup or PSC's.
- Communicate professionally with clients to resolve or refer issues.
- Ensure staff is following all safety precautions.
- Assist supervisors with the implementation of SOPs for phlebotomy services.
- Ensure facilities are neat, clean, and in good repair.
- Act as a coach, mentor, instructor, and resource advisor for new employees.
QUALIFICATIONS
Required Work Experience:
- Three years phlebotomy experience required.
- Keyboard/data entry experience.
- Flexible and available based on staffing needs.
- Must have reliable transportation and a valid driver's license.
- Travel and flexible hours required.
Preferred Work Experience:
- Minimum 2 years in a Patient Service Center environment preferred.
- Customer service in a retail or service environment preferred.
Physical and Mental Requirements:
- Lift light to moderately heavy objects.
- Must be able to sit or stand for long periods of time.
- Must be able to perform repetitive tasks.
- Position requires travel.
- Extensive use of phone and PC.
- Fine dexterity with hands/steadiness.
Knowledge:
- Committed to all Quest Diagnostics Policies & Procedures.
- The position requires the ability to effectively communicate in English.
Skills:
- Ability to provide quality, error-free work.
- Ability to work independently.
- Excellent phlebotomy skills.
- Must demonstrate superior customer focus.
- Capable of handling multiple priorities in a high-volume setting.
- Must be able to make decisions based on established procedures.
EDUCATION
High School Diploma or Equivalent (Required)
LICENSE/CERTIFICATIONS
Phlebotomy certification (required in certain states).
Quest Diagnostics honors our service members and encourages veterans to apply.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
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