Mary's Center is committed to promoting diversity, equity and inclusion (DEI) within our organization and the communities we serve. We embrace diversity of experiences, ideas, and individuals, and seek to bring a diverse group of candidates to the table.
Important Note: Mary's Center is mandating the COVID-19 vaccine + booster for all staff.
Position Summary
The Dental Patient Care Navigator plays a crucial role at Mary's Center by providing the first line of customer service for the clinic and the entire organization. Bilingual language skills are strongly preferred.
Reportability
This position will report directly to the Director of Dental Operations.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Greet and welcome patients, visitors, and others to Mary's Center.
- Facilitate a positive and efficient office environment by modeling professional performance and conduct.
- Adhere to all Mary's Center's confidentiality & HIPAA policies.
- Answer incoming calls in a timely manner & provide appropriate assistance.
- Collect and track data necessary for patient care and health outcomes reporting.
- Obtain socio-demographic information for population health management.
- Implement clinical questionnaires and surveys in preparation for patient care.
- Assess care affordability and assist enrollment in insurance or discount programs.
- Work as a liaison between the participants and dental/service providers.
- Assist with patient education projects according to patient/department needs.
- Work and support the entire clinical team to achieve established outcomes in coordination with overall organizational goals.
- Coordinate care with external offices, specialists, and other services.
- Verify insurances to determine eligibility, copay, and benefits.
- Facilitate benefits and prior authorizations between the patient and the insurance company.
- Educate on all Mary's Center programs that are offered to patients.
- Provide superior customer service and outstanding patient care.
- Schedule patients for all dental specialties.
- Review dental referrals and scheduling follow-ups.
- Review and submit dental claims and returned claims.
- Problem solve for optimal efficiency and care of patients.
- Process daily cash reconciliation by resolving discrepancies and balancing daily cash.
- Other duties as assigned by supervisors.
Qualifications
The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills & Abilities
- Minimum of High School Diploma or GED equivalent.
- Previous experience as a receptionist in a dental office is desired.
Language Requirement
Ability to communicate effectively in English is required. Additional language proficiency or fluency preferred.
Physical Demands
Regularly required to sit; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty-five (25) pounds.
Work Environment
Mostly in a typical office or clinic setting with quiet to moderate noise level. May be exposed to extreme cold, heat, and humidity due to outside weather conditions. May be exposed to potentially hazardous blood-borne/respiratory pathogens and bodily fluids which require the practice of Universal Precaution procedures.
The Benefits:
- Health Insurance: medical, dental & vision - plus retirement options through 403(b) contribution and investment opportunities.
- 25 days of paid leave annually (in addition to paid holidays), plus 5 educational days.
- Tuition reimbursement of $2000/year towards education assistance and professional development.
- Transportation subsidy via metro & bus.
- Employee Assistance Program (EAP).
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