Medical Assistant - Family Medicine - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
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Keck Medicine of USC
Hospital
Los Angeles, California
As a Medical Assistant I, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification.
Essential Duties:
- Clinical Duties
- Accurately document, record, and update patient's medical history, and all other medical information as requested by provider, in electronic and/or paper medical record.
- Perform all necessary tests for providers to adequately diagnose patients.
- May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered.
- May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered.
- May administer immunizations, injections and medication, within scope of practice and as per provider's orders, and complies with immunization and medication administration handling and storage policy and procedure.
- Provide assistance to physicians during minor surgical procedures by setting up instruments and medications.
- Process patient requests for medication refills including contacting pharmacies to order prescription refills.
- Be willing to be trained and use newer technologies (training will be provided).
- Assist and educate patients on how to take their medications.
- Maintain equipment and supplies for patient examination rooms.
- Properly clean/disinfect instruments and equipment routinely.
- Prepare the necessary supplies for diagnostic testing, exams, and procedures.
- Ensure instruments and devices are clean, fully functional, and sterilized if necessary.
- Ensure rooms are stocked daily with medications and supplies.
- Consult with physician concerning test results and alert physician to positive test results or test abnormalities.
- Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.
- Monitor and track work requests.
- Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations.
- Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests.
- Provide technical support services where needed.
- General Administrative Duties
- Triage patient issues to achieve timely resolution.
- Respond to patient messages and/or voicemails, same day.
- Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities.
- Assist providers in performing schedule changes.
- Always maintain and protect patient confidentiality.
- Keep clinic and patient reception area(s) organized and neat.
- Assist with abstracting, scanning, and cataloging paper records into the electronic record.
- Support and participate in department huddles and team meetings.
- Provide excellent customer service.
Required Qualifications:
- High school or equivalent
- Graduate of an approved Medical Assistant Certificate/Diploma program.
- Ability to work with an electronic medical record (EMR)
- Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies.
- Ability to interact effectively with patients, staff, and physicians.
- Ability to multitask effectively.
- Ability to work as a team member in hospital operations/ambulatory services setting.
- Ability to work with Microsoft Word & Excel software.
- Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct correspondence.
- Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.
- Knowledge of the operations and maintenance of patient-related testing equipment.
- Skill in acquiring accurate medical histories.
- Strong organizational and follow-up skills.
- Working knowledge of basic medical terminology and diseases.
Preferred Qualifications:
- 1 year Experience in outpatient or ambulatory clinic setting
Required Licenses/Certifications:
- Basic Life Support (BLS) Healthcare Provider from American Heart Association
- Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)
The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
REQ20156008 Posted Date: 10/16/2024
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