Overview:
Bonus Potential! Monthly and Quarterly Bonus Incentives!
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
As the Center Therapy Director, your responsibilities include supervisory duties and providing rehabilitative services for disabled, injured, and diseased patients within the center. You’ll align with Concentra Medical Centers’ Injury Process Management, their rehabilitation philosophy in occupational medicine, and relevant policies, practices, and regulations.
Responsibilities:
- Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience.
- Manages key clinical center metrics that are provided by Clinical Analytics and relate to quality outcomes and holds therapists accountable: % MS Referred, Visits per Case, % Therapy SDE, % Seen, TOP.
- Consistently demonstrates all components of the Physical Therapy Guidebook and the Perfect PT visit.
- Manages clinical outcomes and addresses outlier cases with staff therapists.
- Ensures clinical workflows to optimize patient capture, processing of referrals and scheduling.
- Executes therapy plan for each patient with a focus on early intervention and same day evaluation.
- Creates a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safety.
- Works with DTO to identify clinical improvement opportunities.
- Fosters relationships with employers, referral sources and payer groups through routine communications and engagement opportunities.
- Masters use of clinical systems to ensure efficient and excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders.
- Ensures compliance with individual State Practice Act/Rules and Regulations/WC Regulations.
- Drives patient and client experience and satisfaction metrics.
- Actively participates in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and ensures the ongoing development and growth of the center’s business.
- Maintains and cultivates relationships with center clients and payers while responding to requests within 24 hours.
- Works with DTO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies.
- Promotes, cultivates, and exemplifies Orange Book values for all center colleagues.
- Develops colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the center.
- Fosters an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement and reward and recognition.
- Leads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomes.
- Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan.
- Promotes center initiatives and workflows that are consistent with those in other centers.
- Possesses financial awareness and provides input to center budget and key business metrics.
Qualifications:- Bachelor’s Degree from an accredited Physical Therapy program.
- Masters’ Degree from an accredited Physical Therapy program, preferred.
- Customarily a new graduate to at least five years of demonstrated experience in an orthopedic setting with use of modalities, therapeutic exercises and isokinetic equipment.
- Ortho-outpatient experience, preferred.
Job-Related Skills/Competencies:- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility.
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism.
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
- Demonstrated willingness to participate in initial and ongoing training as required.
- Demonstrated effective communication and interaction with employers, patients, providers and other employees.
- Demonstrated ability to maintain working relationship with all levels of employees.
- Demonstrated excellent customer service skills.
- Demonstrated computer skills.
- Knowledge of common safety hazards and precautions to establish a safe work medical environment.
- Skill in developing and maintaining patient care records and writing reports.
- Skill in time management, planning and workload control.
- Skill in identifying problems and recommending solutions.
- Skill in developing and maintaining medical quality assurance and quality control standards.
- Skill in establishing and maintaining effective communication and working relationships with Management, patients, medical staff and the general public.
- Must successfully complete orientation and training as well as demonstrate competency in all required physical therapy tasks.
Additional Data:Generous paid time off (PTO), Paid holidays, Paid sick days, Set schedule, Flexible per diem opportunities, Medical and prescription plans, Basic and enhanced dental and vision plans, Supplemental health benefits (accident, critical illness, hospital indemnity insurance), LifeWorks employee assistance program, Company-funded HSA, Short-term disability, Pre-tax spending accounts (health care and dependent care FSA), Training provided in our world-class occupational medicine process management model, Medical experts panel (MEP), Concentra CEU courses, New hire learning program, Occupational Health University, Leadership development program, Manual therapy certification, Yearly CEU stipend and CEU time, Tuition reimbursement, Professional On-demand Learning Modules, Malpractice insurance, Unmatched opportunities for advancement locally and nationally, Traditional and Roth 401(k) with employer match, Competitive salary, Colleague referral bonus program, Colleague discount program, Life insurance/disability, Pre-tax spending accounts, Relocation assistance (when applicable), Incentive/RVU bonus, Commuter benefits, Identity theft services, Company-paid long-term disability.
This position is eligible to earn a base compensation rate in the state range of $81,580.10 to $107,34.24 salary depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.
External candidates: submit your application on concentra.com/careers
Current colleagues: visit the internal career portal on the main page of MyConcentra to apply
Accepting applications on an ongoing basis.
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an Equal Opportunity Employer, including disability/veterans.
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