Telehealth Nurse (Medical Ally)
Come make a difference and consider this unique opportunity to step into a rewarding career. Are you passionate about providing educational patient care?
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values:
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
About the Role
The Medical Ally (Nurse) will offer health coaching, information, and support through various channels, including phone. They will collaborate with a physician-led team to coordinate educational content and services tailored to participants' needs.
Responsibilities
- Supporting participants to achieve their best clinical outcomes without undertaking nursing or medical tasks.
- Assessing and identifying opportunities to support the patient along their health care journey via a conversational approach.
- Educating callers about available clinical services, providing immediate assistance to symptomatic individuals and making referrals if needed.
- Providing health information to the caller based on their health literacy and specific areas of interest.
- Communicating patient preferences to a physician-led team to provide pertinent health information to the patient.
- Managing assigned workload, including ongoing client follow-up and customization of report materials with ease.
- Staying updated on educational resources, web tools, and corporate benefits programs to provide current information and guidance to clients.
- Conducting feedback surveys with clients to evaluate satisfaction, utilization of services provided and impact of clinical services.
- Participating in conference calls with patients and their families, which may include scheduled calls outside of usual shift.
- Maintaining timely accurate entry of all case notes and client interactions in the database.
- Requiring strict adherence to confidentiality and HIPAA regulations when handling data and providing services.
Requirements
- Be a Registered Nurse with an Associate degree and equivalent experience, BSN preferred. LVN or LPN will be considered.
- Have RN/LVN/LPN license in good standing (compact state license preferred); Spanish speaking preferred.
- Experience in a clinical setting providing direct support to patients and their families from diagnosis through treatment.
- Experience communicating medical information to a nonmedical audience.
- Have proficient computer and internet navigation skills.
- Dedicate to providing high quality, professional, customer service.
- Experience working with a variety of digital/internet media and interest in exploring new information technology.
- Enjoy working independently and in a team environment.
- Be comfortable with a dynamic, evolving operation.
- Be able to multitask while providing excellent customer service to our participants.
- Have high-speed internet service.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Salary Pay Range
Minimum: 72,200 USD
Maximum: 114,500 USD
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography.
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