Lead Patient Support - Patient Access Emergency Department
Requisition ID: 2024-43143
Category: Patient Registration and Support
Location: Rev Hugh Cooper Admin Center, Albuquerque, NM
Minimum Offer: USD $16.95
Maximum Offer: USD $25.20
Overview
Now hiring a Lead Patient Support for the Emergency Department!
This position will be under the supervision of the Access Supervisor/Manager. This Lead Patient Access Specialist will maintain open communication with the Supervisor/Manager on issues, opportunities, and situations involving areas of Access Services. This position must respond and relate to the Supervisor/Manager and team as well as internal and external customers of Patient Access Services.
How you belong matters here.
We value our employees' differences and find strength in the diversity of our team and community.
At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.
Why Join Us
- Full Time - Exempt: No
- Job is based at Rev Hugh Cooper Admin Center
- Work hours: Tues-Thursday 12 hour shifts (36 hours)
- Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.
Ideal Candidate:
Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction.
Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
Qualifications
- Academic Preparation: High school or equivalent
- Experience: Familiarity with ICD10, CPT and Medical Terminology
- Two to three years of customer service application in any setting
- EMR/EHR experience preferred
- Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process.
- Demonstrated ability to train staff, understanding different training methods.
- Strong communication skills, both verbal and written.
Responsibilities
- Oversee the daily operations for departments within the patient access department.
- Partner closely with supervisors to provide leadership coverage and presence to the registration staff on weekends.
- Ensure effective operations by organizing workload, scheduling of staff lunches and breaks, monitoring work queues to ensure work is completed.
- Order supplies for the departments and ensure forms are stocked.
- Provide training and education to new staff and cross-train between all patient access departments.
- Participate in Quality Assurance reviews to ensure integrity of patient data information.
- Utilize department and hospital policies and procedures to complete assigned tasks.
- Perform other duties as assigned.
Benefits
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness: Presbyterian's Employee Wellness rewards program is designed to provide engaging opportunities to enhance your health and well-being.
Why work at Presbyterian? As an organization, we are committed to improving the health of our communities.
Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke-free campuses.
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