Job Title: Case Manager / Intensive Case Manager
Reports to: Program Director
Position Summary:
The case manager will determine resources needed to meet the individualized needs of the participant. The case manager will take all necessary actions in assuring the implementation of the service treatment plan including serving as an advocate for the participant to enable him/her to receive needed services; identification of program needs, service gaps and recommending strategies. A commitment to the RHD values should be demonstrated as job duties are performed.
Essential Duties and Functions:
Team-Based Planning
- Act as part of a multidisciplinary team designed to provide services from a holistic and values-based perspective.
- Assist in the development of recovery plans and reviews in collaboration with the program participant, clinical and medical staff, and other stakeholders as determined in collaboration with the program participant.
- Develop and maintain relationships with community agencies in order to assist program participants in connecting with all available resources.
Direct Client Care
- Provide community-based services to program participants focusing on education, connection with resources, community interaction, and achievement of recovery plan goals.
Administrative Functions
- Complete all assessments and documentation as required by RHD, funder, licensing/accreditation entities.
- Other duties as assigned.
Essential Duties Addendum:
FASST Connections (titled Intensive Case Managers per funder). Staff are required to ensure 24-hour access to Intensive Case Management services.
Lower Merion Counseling & Mobile Services (titled Administrative Case Manager per funder) provides short-term service and assists families and youth to connect to MA and other services and supports.
- Assess and respond to needs and service eligibility of individuals in service/potential individuals in service, both in-office (approximately 60% of the time) and in the community (approximately 40% of the time) with creative flexibility.
- Provide prompt screening and referral to appropriate treatment and supports.
- Assist with resource/benefit acquisition and coordination as appropriate (Medicaid, Social Security, housing, social services, transportation, employment, medication assistance, etc.), and develop and maintain relationships with community agencies to assist program participants in connecting with all available resources.
- Provide information and referrals for behavioral health and other human services, including other agencies, RHD programs, and other county agencies/departments. Collaborate with and report to these human services as necessary.
Qualifications:
- Bachelor's Degree in Human Services or related field.
- Intermediate computer skills.
- One year of Case Management experience preferred.
- Two years of general work experience providing support to individuals in behavioral health, Addiction Recovery, or IDD services required.
- Valid driver's license.
Working Conditions:
Additional Special Working Conditions:
- Working out in the community within the service delivery area of the program. Required to drive program participants to appointments.
Physical Requirements:
- Lifting Requirements: Medium: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.
- Physical Requirements:
- Stand or Sit (stationary position)
- Walk
- Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
- Climb (stairs/ladders)
- Talk/Hear (communicate, converse, convey, express/exchange information)
- See (detect, identify, recognize, inspect, assess)
- Pushing or Pulling
- Repetitive Motion
- Reaching (high or low)
- Kneel, Stoop, Crouch or Crawl (position self, move)
Reporting Relationships:
- Direct Supervisor: Unit Director
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.
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