Job Summary:
Our Payments Enablement Consultant brings not just familiarity with our products, but deep expertise in digital payments and adoption to our implementation team. Profound knowledge of accounts receivable and accounts payable workflows are critical in fostering digital payment adoption among both new and existing customers. A trusted advisor, this position empowers clients to fully utilize our platform, guiding them through a seamless transition to automated solutions that boost efficiency and growth. This position spearheads the onboarding process, closely collaborating with our Software Onboarding Project Managers and Implementation Consultants, as well as other payment experts. Your mission will be to play a pivotal role in educating clients on effective software utilization, sharing best practices, and providing ongoing support throughout their implementation journey.
Key Responsibilities:
- Provide expert guidance and support to new and existing customers for adopting and growing digital payments.
- Actively manage the digital payments implementation process and work with clients and third parties to ensure a smooth implementation and acceleration towards first transactions.
- Once live, continue to engage with the customers over next 90 days to accelerate and adopt electronic transactions. Monitor transaction penetration over 90 days via monthly reporting.
- Responsible for obtaining key metrics that have been identified for digital payments and providing an in-depth transition plan to Customer Success and Support.
- Educating clients on how to use the Enumerate Digital Payment offerings, including specific accounts receivable and accounts payable functions.
- Partner with team members for regular transactional processes and reporting needs.
- Improve payment success for existing clients by optimizing the payments process across the organization.
- Own the effective communication with clients and internal stakeholders while the customer is in Onboarding.
- Provide digital payment training and end user support during and after the implementation process.
- Meeting digital payment project deadlines as assigned by a Project Manager as well as schedule meetings directly with clients to move the projects forward.
Requirements:
- Required: 1+ years of proven experience working as an implementation consultant and an understanding of how payments work and are implemented.
- Required: Understanding of accounts receivable and accounts payable workflows.
- The ability to work independently and as part of a team.
- Ability to speak confidently in front of a group.
- Excellent written and oral communication skills.
- Proficiency in all Microsoft Office applications.
- Strong analytical and problem-solving skills.
- Detail oriented.
- Excellent organizational and time management skills.
- Subject area knowledge in property management and accounting software a plus.
- Travel of 5% expected for quarterly team meetings.
- Ability to work in the US without sponsorship.
BenefitsMedical insurance
Dental insurance
Vision insurance
401K
Health Spending Account (HSA)
FTO: Flexible Time Off
CultureWhy EnumerateOur team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ s Readers Choice Awards for our solutions and support.
Our approach to work is proactive, collaborative, and committed and our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here.
We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.
We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.
We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at Enumerate.
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