Responsible for serving as the first reliable point of contact for Patients, Families and Providers.
Principal Accountabilities:
1. Serves as patient and family advocate.
2. Coordinates the scheduling of appointments to expedite the plan of care and to promote continuity of care.
3. Schedules, re-schedules, and cancels appointments for the appropriate outpatient service.
4. Assists in education of the patient/family to understand disease process and care map.
5. Assists in answering patient calls, initiate call backs and follow-up to meet the needs of the patient.
6. Assists with communication to internal departments and external contacts for insurance verification and authorization process.
7. Supports a smooth transition of patients from outside referrals to internal referrals for appropriate treatment.
8. Performs other related duties as assigned.
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