The Regional Manager Patient Access oversees the patient access operations across multiple facilities within the healthcare system. Ensures the efficient and effective functioning of patient access services, including registration, insurance verification, patient liability collections, and customer service. Works closely with departmental leaders, staff members, and other stakeholders to uphold high standards of quality, compliance, and patient satisfaction. Monitors key performance metrics to ensure goals are achieved.
The Regional Manager will also do the following:
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Provides strategic direction and leadership to the patient access teams within the assigned region.
- Recruits, trains, mentors, and supervises departmental leadership staff, fostering a culture of excellence, accountability, and teamwork.
- Oversees all aspects of patient access services, including registration, insurance verification, patient liability collections, and customer service.
- Monitors key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions as needed. Collaborates with IT and other departments to leverage technology solutions for streamlining processes and enhancing efficiency.
- Champions a patient-centered approach to care, prioritizing empathy, respect, and responsiveness in all patient interactions.
- Appraises staff performance, addresses complaints, and resolves issues.
- Implements initiatives to improve access to care, reduce wait times, and streamline the registration process for patients and their families.
- Serves as a liaison between patient access teams and other departments, facilitating communication and collaboration to achieve organizational goals.
- Conducts regular audits and reviews to assess the accuracy and completeness of patient registration and financial data, implementing measures to address any deficiencies.
- Develops and implements policies, procedures, and performance standards to optimize departmental operations and ensure compliance with regulatory requirements.
Education:
Bachelor's degree in healthcare administration, business administration, or a related field. In lieu of degree, a minimum of 11 years of experience managing staff in patient access, physician practice management, revenue cycle management, or healthcare administration. Master's degree and HFMA Certifications preferred.
Experience:
Minimum of 7 years of progressive leadership experience in patient access, physician practice management, revenue cycle management, or healthcare administration.
In-depth knowledge of healthcare regulations, billing practices, and insurance requirements.
Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications, i.e., EPIC, Cerner. Proficient in data analysis.
Strong leadership skills with the ability to inspire and motivate a diverse team of professionals.
Requires the use of problem-solving and decision-making skills in a variety of complex situations.
Excellent written and oral communication and interpersonal skills.
Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated, you will be required to receive the vaccination prior to the hire date if you are offered employment unless you request and receive an approved medical or religious exemption from Jefferson.
About Jefferson
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley, and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.
Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.
Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospital campuses and more than 700 outpatient and urgent care locations throughout the region.
Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability, or any other protected group or status.
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