What’s Under The Hood
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
That’s Nice, But What’s the Job?
This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time.
At Bridgecrest, we believe in creating opportunities and improving lives. To this order, we strive to provide a great customer and client experience. Process driven Quality Execution to strategy, legal, and client requirements is key to provide this excellent Experience sought by our Customers and Clients. We believe Process Management is the will enable us to be the best in class servicing organization that provides ‘Peace of Mind’ and ‘Agility in Innovation’ to all the stakeholders. The Process organization is central to improving customer experience outcomes, lowering operating expenses and building a quality centric culture across the organization.
In long, our Business Process Analyst is responsible for:
- Designing, managing, analyzing, improving, and innovating on the 100+ processes in the Servicing ecosystem.
- Ensuring that the processes are well designed, and controls are built effectively to meet or exceed requirements.
- Leading the design and management of Operational KPIs and providing monthly summaries and trends to the Sr. Leadership team, including building, influencing, and executing corrective/improvement ideas.
- Partnering with and influencing stakeholders across the organization, such as Operations, Product, and Technology to build and manage processes effectively.
- Leading the agenda of building and institutionalizing a set of Process practices that are essential to a Process management culture at Bridgecrest.
- Being the standard bearers for the process artifacts and holding process owners and managers in Operations responsible for keeping them updated to the right quality standards.
- Managing the Policies and Standard Operating Procedures, including working with compliance to update them when business strategy or process changes.
- Continuously identifying and implementing high leverage opportunities for process improvement.
- Leading large scale process improvement projects.
- Enabling and facilitating many small scale ‘Kaizen - Special Ops’ continuous improvement projects across Operations.
- Planning, building, and launching manual processes in situations that require ‘non tech’ solutions (e.g., A/B tests or product launches).
- Assessing the impact of new Tech releases on ‘Agent Operator’ components of processes or critical client requirements, designing the Ops solution, testing the solution, managing Ops readiness, creating training materials, communicating change, and obtaining buy-in from Ops leaders/Client managers.
- Training, assisting, and auditing process managers and owner practices managing the 100+ processes across servicing.
- Maintaining our scrappy startup culture as an individual contributor, thought leader, and organizational influencer.
- Checking and verifying that the processes are working as intended, creating a scalable and low-cost methodology for this.
- Exploring modern technology and tools such as Speech to Text, Natural Language Processing, and Adaptive Learning models to build the Best-in-Class suite of tools that monitor process health and identify areas for improvement.
- Bringing leadership skills to partner with the business to influence and strengthen QA templates and QA processes.
- Monitoring industry trends and instituting these practices as necessary.
- Partnering closely with various stakeholders to ensure that as processes are updated, quality programs are updated appropriately.
- Identifying, coaching, and growing talent to champion Process Management in the Organization.
So What Kind of Folks Are We Looking for?
- Intellectual curiosity: Always wanting to learn more and broaden your knowledge base.
- Passionate and goal-oriented: Enthusiastic about work and exceeding goals.
- Killer analytical and reporting abilities: Capability to analyze data and prepare timely reports on findings.
- Master multi-tasker: Thrives in a multi-tasking environment.
- Excellent verbal and written communication skills: Ability to communicate confidently for a wide variety of audiences.
- A mind for details: Truly detail-oriented.
The Specifics:
- Process and analytical oriented, with skills across process, quality, statistics, technology, and people management.
- Lean, Six Sigma certification is a plus.
- Undergraduate degree in STEM.
- Excellent people influencing skills.
- Understanding of the Servicing and Collections policies as it relates to Financial services business.
- Excellent communication and presentation skills.
- Ability to manage multiple tasks and initiatives in a fast-paced culture.
- Proficient in Excel and basic data analytical tools in Excel.
So What About the Perks? Perks matter
- Medical, dental, and vision insurance coverage.
- 401(K), company paid life insurance policy, short and long-term disability coverage.
- Growth opportunities for professional development.
- Tuition reimbursement for professional development.
- Wellness program with self-guided coaching and cash incentives.
- Competitive pay across the organization.
- In-house gym for employee fitness.
- Celebrations and team-building activities.
- Smart-casual dress code.
- Paid time off and paid holidays.
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about our awards, but we’ll save time by naming a few: Comparably Awards for Best Company for Diversity, Best Company Culture, and Best Company Leadership.
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. We seek out the right person for DriveTime, offering plenty of opportunities to grow in a professional, fun, and high-energy environment!
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