Summary
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
Description
Position Purpose:
Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses to align operations solutions with business initiatives. Prepare functional, system, and program specifications. Provide management support in the review of various internal/external reports/data. Aid with testing efforts and may provide security administration to applications supported by the area when the appropriate written and approved request is received.
Logistics
This position will be fully onsite at 26 Century Blvd, Suite ST610, Nashville, TN 37214, with potential to move into a hybrid work schedule in the future. This is subject to change based on employee performance and/or business need.
What You’ll Do
- Evaluate the activities, performance, and systems within a specific area for standards and workflow simplification. Compile data for analysis and prepare reports and presentations for management using applicable programming languages and/or software products. Review system enhancements/upgrades to determine applicability of customer file modification requirements. Facilitate timely and accurate updates to reference files based on customer requests.
- Coordinate testing and debugging of new or modified software. Create test matrices and supporting documentation. Develop and execute formal test plans to ensure delivery of quality software applications. Monitor software implementations for exceptions and to verify that changes to the systems' operational process had the desired effect. Identify and document systems problems and assist in their resolution.
- Research system problems and identify potential solutions. Investigate and diagnose system problems, formulate solutions, initiate change sheets, define business requirements, and test corrections. Research any questionable standard system or local component problematic situations to assure compliance and accuracy.
- Under general direction, define business requirements, tests, and lead small to moderate projects. Assist management in performing business reviews by analyzing internal/external projects and changes. Ensure changes do not have a negative impact on productivity and procedures. Make recommendations to improve productivity, cost-effectiveness, and timeliness.
- Communicate with management and departmental personnel to document workflow procedures. Assist in preparing verbal and written communication about business changes with management or other staff members.
- Prepare written reports and analyses pertaining to testing results and related data, including recommendations for customers on improving operational workflows.
Required Education
To Qualify for This Position, You’ll Need:
Required Work Experience
- Two years of job-related business systems analysis, research, and/or customer support experience.
Degree Equivalency
- Associate's degree plus two years of job-related work experience for a total of four years required experience.
- Six years of job-related work experience.
Required Skills And Abilities
- Working knowledge of business support and systems concepts.
- Able to communicate effectively with technical and non-technical audiences, including the ability to express basic technical and business concepts to management, peers, and the business units.
- Good teamwork and interpersonal skills.
- Good analytical and conceptual skills.
- Fundamental understanding of user acceptance test plans and test matrices, project plans, and scope and design documents.
- Working knowledge and understanding of how projects and implementations affect an organization and can effectively link it to business processes.
- Working knowledge of mainframe electronic data processing system change methodology.
Required Software And Tools
What We Prefer You To Have
- Experience with technical writing, developing business plans, and SWOT Analysis.
- Reporting experience.
- Bachelor's degree in Computer Science, Business Administration, or another job-related field.
- Three years of job-related business systems analysis, research, and/or customer support experience.
- Proficiency with BCBSSC/subsidiary systems. Knowledge of programming languages and/or concepts, DB2, or related.
- In-depth knowledge of procedures for the supported business unit. Computer programming skills.
What We Can Do For You
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
- Subsidized health plans, dental and vision coverage
- 401K retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Wellness program and healthy lifestyle premium discount
- Tuition assistance
- Service recognition
- Employee Assistance
- Discounts to movies, theaters, zoos, theme parks, and more
What To Expect Next
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications require proof of semester hours, please attach your transcript to your application.
Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information, or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals, and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state, and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
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